49083BRReq No.:49083BRJob Description and Qualifications:

　　Customer Service Specialist

　　Air Products is a world-leading Industrial Gases company having both process gas applications and gasification technology that has been in operation for over 80 years. We have multiple product lines, over 750 production facilities in over 50 countries, and serve over 30 different industries, creating broad opportunities for growth and development. Most importantly, we are growing!

　　If you’re a motivated person with a passion for providing excellent customer service, and you’re looking for an opportunity to learn, achieve and develop your career goals, we’d like to hear from you.

　　As part of our dynamic service centre where there’s never a dull moment, you’ll have an integral part to play in supporting customers within the Package Gas Sector of the Industrial Gas Industry. Your role will be to handle inbound interactions from customers with a vast range of queries ensuring first point resolution for every type of interaction and responding in a friendly, supportive and timely manner. In return you’ll enjoy extensive training, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open progression prospects.

　　What you’ll do

　　Deliver excellent customer service to new and existing customers by efficiently & confidently managing inbound calls achieving customer satisfaction.

　　Maintain, develop and apply knowledge of relevant products/ process area to respond to queries and request from customers within a defined timescale.

　　Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practise.

　　Target retention of business through customer care and efficient service.

　　Instigate & drive through process improvement initiatives to make us easiest to do business with.

　　Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance.

　　Timely and accurate administration work, including recording of full notes on all systems.

　　Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward.

　　Key skills and experience required:

　　Passion to deliver excellent customer service

　　Maths & English GCSE (C+)

　　Confident and professional telephone manner

　　Friendly and able to communicate at all levels

　　Excellent organisation skills

　　Good working knowledge of basic computer programmes

　　Proven ability to adaptable to change

　　Team player

　　We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by Air Products, will be contacted.

　　At Air Products, we work in an environment where diversity is crucial, inclusion is in our culture, and each person knows they belong and matter!

　　You will receive consideration for employment without regard to race, colour, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

　　We look forward to hearing from you.

　　Talent Acquisition Team at Air Products

　　(#LI-MT1)

　　Job Title:Customer Care Specialist (Open)Employment Status:Full TimeLocation:EU-UK-Crewe Millennium Gate Country:United KingdomRegion:EuropeOrganization:Global Industrial GasesBusiness Sector / Division:Industrial Gases EMEA