The Customer Care Representative is responsible for ensuring a superiorcustomer experience by managing and interacting with SalesRepresentatives, retail customers, and consumers through chat, email andphone call. He/She is responsible for organizing and responding tocustomer inquiries and requests, and collaborating with cross-functionalteams such as fulfillment, production and finance. The Customer CareRepresentative strives to build a positive relationship with customersand always ensures inquiries, projects and tasks move forward in themost effective and efficient way possible, while following the ?Beliefsin Action? statement of Matouk?s guiding principles. Main Duties &Responsibilities: Provide superior service to customers and SalesRepresentatives which is reflective of the Matouk brand and principlesof the organization. Achieve High Customer Satisfaction Rating viaaccurate, professional, and expedient response to customer requests andappropriate resolution of issues, concerns, and/or complaints. Strive toprovide first-call resolution by handling and resolving customerinquiries and complaints in a prompt, professional and courteous manner.Direct requests and unresolved issues to the appropriate resource, andfollow up to ensure satisfactory resolution for the customer. Recorddetails of inquiries, comments and complaints, and follow up asappropriate. Maintain collaborative relationship with cross-functionaldepartments. Maintain knowledge of product lines, prices and deliverytimes. Other duties as assigned. Qualification Requirements: 2-5 yearsexperience working in a customer service role. Must possess creativeproblem solving skills. Ability to take initiative to finding a lastingproactive solution to common trends. Strong knowledge of customerservice principles and practices. Strong oral and written communicationskills are a must. Outstanding organizational skills.. Excellentinterpersonal skills, with the ability to interact with all levels ofemployees. Ability to multitask in a fast-paced environment, handlingboth Phone Calls and Cases (emails), and Chats simultaneously. Knowledgeof relevant computer applications Must Have Competencies: Reaching &maintaining compliance to phone schedule while focusing on quality andresearch necessary to perform the job. Maintaining thorough workingknowledge of products, processes, procedures, and systems. Workingthrough competing priorities between internal departments whileattempting to achieve customer requests.