Are you enthusiastic about assisting customers and providing great service? Apply now for this customer service representative position at Grundfos

　　Grundfos is seeking an experienced CSSC Frontline Representative to join its Domestic Building Services team. This position reports directly to the CSSC Supervisor and will operate in a hybrid set up – at home and out of our Apodaca, NL facility. Relocation for this position cannot be supported and qualified candidates must have authorization to work in Mexico without support.

　　What is the job about?

　　The CSSC Representative will support the non-direct USA customers that contact Grundfos via calls, chats, and emails. This position is responsible for guiding the customers to the required information (literature, where-to-buy, service parts, spec sheets, warranty information, pricing, etc.) and/or routing them to Grundfos’ partners. Basic troubleshooting and service knowledge is required to assist customers as needed. While the primary focus of the role is non-direct customers, volume permitting, support of direct customers is possible.

　　Your main responsibilities:

　　Answer customer chats from Grundfos website and Grundfos Product Center

　　Answer customer emails from Grundfos website

　　Answer transferred calls from Grundfos local sites

　　Create self-help templates for customers to be loaded into chatbot

　　Your background

　　We imagine that you have:

　　Associate or bachelor’s degree highly preferred

　　Vocational Certification is acceptable

　　Minimum 3 years of customer service experience

　　Minimum 3 years of technical background

　　Fluent in English language (test required)

　　What’s in it for you?

　　What are your goals? Here at Grundfos it’s our mission to enable you develop and fulfil your aspirations, both career and personal. We are guided by oursix core values (https://www.grundfos.com/about-us/our-purpose-and-values) , and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons. 

　　In addition, your day-to-day benefits include:

　　Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

　　If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues

　　On the top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering

　　Annual bonuses, health insurance, internal well-being consultants and programmes

　　Access to the modern Grundfos Academy to pursue further both personal and professional development

　　Do you want to learn more?

　　If this job sounds appealing, please send your resume by clicking “Apply”.

　　To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people. (https://www.grundfos.com/careers/meet-our-people)

　　We look forward to hearing from you.

　　About Grundfos

　　Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

　　An inclusive team

　　If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

　　Grundfos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

　　This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensations and training.