Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4)

　　SUMMARY

　　The Data Center Operations Supervisor is a highly visible, customer facing and responsible role for the specialized functions of the daily operations (Remote Hand and Eye and Customer provisioning) of the Data Center and assignment of its staff to these areas.

　　Responsibilities include overseeing and performing customer equipment installs, managing tickets within the defined ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing break/fix tasks pertaining to computer hardware, software or operation systems. This role is also responsible for supervision responsibilities including employee development, coaching, on-the-job training, mentoring, and assisting with staffing job assignments and labor forecasting.

　　This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Supervises the team to have a clean and safe workplace while maintaining data center at all times based on standards and direction of QTS Leadership, drive improvement, track department performance metrics, and perform all critical and non-critical processes/maintenances and participate in predictive maintenances.

　　Has direct reports and establishes performance goals, monitors progress, and leads in ways to enhance their professional development and success of their team while creating a positive work environment and carrying out local and corporate objectives.

　　Creates department staff scheduling, plans and leads team meetings

　　Maintain positive relationship and communication with staff and executive level management, provide updates and reporting to QTS Leadership and stand-in for QTS Leadership as needed

　　Utilize key performance indicators to monitor the effectiveness of operational programs through benchmarking and the utilization of best practices.

　　Reviews and provides input in the preparation of and implementation of effective operating budget including CapX and OpX budgets

　　Resolve technical issues with hardware, software and connectivity thru proper utilization or staff resources.

　　Monitor and coordinate with techs the email and ticketing system management, oversees and troubleshoots customer issues while maintaining agreed upon service levels for customer contact and resolution, and inform QTS Leadership of any outage or adverse customer events

　　Supervises the DCO team to record, manage, and maintain accurate physical infrastructure and provisioning inventory including performing physical hardware and space audits, and hardware warranty/RMA requests for QTS owned assets

　　Supervise installs/upgrades/replace servers, devices, or network components as needed

　　Support sales teams by planning and coordinating new logo provisioning and maintaining available space inventory

　　Oversee and coordinate continuous improvement initiatives; MOPs, SOPs, team, individual drills, onboarding, etc. and identify areas of improvement

　　Supervise logistic team resources to ensure deliveries and transport requests are met

　　Manages and coordinates third party vendors within the data center to ensure compliancy, specifications and quality standards

　　Lead and determine project schedules by studying project plans and specifications, calculating time requirements, assigning personnel to phases, getting and reviewing contractor bids, while updating management in a timely manner

　　Leads the network cabling installation and removal to support infrastructure needs

　　Position may require 24x7x365 on-call responsibilities.

　　Perform other duties as needed.

　　BASIC QUALIFICATIONS

　　Technical college degree or equivalent professional experience

　　Four or more years of experience working in a Data Center, NOC or similar environment

　　Demonstrated fiber optic/copper cable termination and troubleshooting.

　　PREFERRED QUALIFICATIONS

　　CDCDP, RCDD, CAPM, CCNA, Network+, Server+, Security+, Storage (NetBackup or EMC), or DCIM II certifications

　　Additional certifications such as Microsoft certifications, OEM certifications, BICSI Installer I & II, CCENT, LAN300, DCIM

　　Seven or more years of related experience in Data Centers or similar environment (i.e. critical facilities, military etc.)

　　Bachelor’s degree in a related field

　　Two or more years’ experience leading or managing teams

　　KNOWLEDGE, SKILLS AND ABILITIES

　　Excellent interpersonal and leadership skills with the ability to interface with all levels of the organization

　　Exceptional customer service and keen attention to detail

　　Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required

　　Ability to manage complex situations during off management hours - single point of contact

　　Strong written, verbal and interpersonal skills

　　Ability to function in a team environment

　　The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.

　　The ability to acquire and apply job-related knowledge within set guidelines and expectations.

　　Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

　　TOTAL REWARDS

　　This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

　　This position is Bonus eligible.

　　We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

　　The "Know Your Rights" Poster is included here:

　　Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

　　Know Your Rights (Spanish)

　　The pay transparency policy is available here:

　　Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

　　QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

　　At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

　　We are powered by people.

　　And we’d like to invite you to join us.

　　In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

　　Roth and Traditional 401(k) matching contributions with immediate vesting

　　Every employee is bonus or commission eligible

　　Generous PTO Accrual plus additional Paid Volunteer Days

　　Paid Holidays Annually/Holiday compensation when worked

　　Pet and Legal Insurance

　　Q-Rest Sabbatical Program

　　Q-Anniversary Service Award Program

　　Parental Leave for primary and secondary caregivers

　　Military Benefits Package

　　QTS Charitable Matching Gift Program

　　QTS Scholarship for Employee Dependents

　　QTS Crisis Fund

　　Wellness Program

　　Tuition Reimbursement Program