In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment Field Service Engineer (CEFSE).

　　Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Critical Environment Field Service Engineer, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

　　Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

　　With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

　　Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

　　Responsibilities

　　Data Center Operations

　　Ensures compliance with data center business units and service-level policies.

　　Engages with appropriate teams and resources to execute tasks or projects.

　　Manages programs associated with area of responsibility.

　　Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.

　　Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.

　　Participates in Root Cause Analysis (RCA) process as appropriate.

　　Service Delivery

　　Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency

　　Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP (Method of Procedure) /SOP (Standard Operating Procedure)/EOP (Emergency Operations Plan) review, RCAs (Root Cause Analysis), FMEAs (failure modes and effects analysis), change governance, and risk mitigation)

　　Reduce high-impact and human-error Critical Environment (CE) incidents year over year

　　Deliver on cost/energy efficiency initiatives

　　Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters

　　Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed

　　Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA (Service Level Agreements) monitoring

　　Establish and enhance working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs (Master Batch Records), QBRs (Quarterly Business Review))

　　Work with regional and global peers to share and build best practices across the entire datacenter portfolio.

　　Data Center Work Environment

　　Shares best practices; assists others in learning role, process, procedures.

　　Provides mentorship across data centers for specific expertise.

　　Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.

　　Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.

　　Suggests improvements in implementation based on depth of understanding.

　　Contributes to a positive team environment by learning and adopting best practices.

　　Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

　　Ownership

　　In alignment with management priorities, holds self accountable for the end-to-end service quality, completeness, and resulting customer experience (e.g., availability, safety, security, customer service).

　　Support escalation of issues to appropriate owner. Identifies unaddressed issues within their area of work and resolves, escalates, or finds the appropriate owner to ensure the highest level of quality.

　　Other

　　Embody our Microsoft One culture and valuesQualifications

　　Required/Minimum Qualifications:

　　High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility,

　　OR 3+ years' experience supporting IT equipment or related technology.

　　Background Check Requirements:

　　Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

　　Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Additional or Preferred Qualifications:

　　3+ years experience in Critical Environment infrastructures (e.g., UPS (Uninterruptible Power Systems), Generator, AHU (Air Handling Unit)) or working in physical IT (Information Technology)infrastructures (e.g., Servers, Networking, Capacity, DC (Datacenter) Rack/Enclosures, structured cabling).

　　Bachelor’s Degree or Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.

　　Experience working on large scale Critical Environment projects.

　　Experience with the operation of IT infrastructure (Servers, SANs (Storage area networks), Networking, etc.)

　　Applicable certifications: ASICS (Inventory Control), CompTIA (Computing Technology Industry Association), Microsoft, Network Certifications, PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), CDCP (Certified Data Center Professional).

　　Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $99,000 - $195,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $129,500 - $216,000 per year.

　　Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

　　#COICareers

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .