Crew LeaderLakewood Mall 125721 Main St SW, Lakewood, WA 98499Job SummaryFree movies, free popcorn, flex schedules...and more! Support operations to achieve AMC's guest, associate, and financial goals while developing leadership skills in preparation for a supervisor role.Benefit SummaryDo you love all things movies? If so, you may be a perfect fit for our team. Build strong communication, leadership, and time management skills at AMC, and take advantage of our opportunities for career advancement. AMC team members enjoy free popcorn daily, half off eats and drinks, flexible schedules, ability to work with friends, and most importantly for us movie people...FREE movies at any of our theatres nationwide!AMC's company culture is focused on innovation and diversity to ensure that we provide the latest and greatest experience for our guests and associates. We lead by example in doing what is right and take responsibility for our own results and our company's success.Job DescriptionESSENTIAL FUNCTIONSDeliver superior service when connecting with AMC guests and leading associates.Optimize Crew placement for each job function on a round-by-round basis.Assist with assigning breaks and jobs within an assigned area.Reinforce the Wardrobe 101 Standards with Crew.Peer coach on sales pitch for AMC Stubs.Resolve guest questions, concerns and issues, including distribution of passes when appropriate.Focus on delivery of friendly, clean, and quick Overall Satisfaction (OS) drivers.Follow-up on opening & closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP) or MacGuffins Clean Up Program (Mac-CUP) assignments for the day.Train and support theatre crew to execute, coach, monitor and assist coordination of Safe and Clean protocols.Oversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly.Distribute banks (box office, concession, guest service, and arcade).Provide change, as needed, using remote supply bank or floor safe.Pull cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops.Distribute inventory to support the Food & Beverage stand.Secure inventory during theatre closing.Restock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies.Assist with inventory processes and stock room organization.Assist with voids, refunds, seat blocking, and line management.Assist with maintenance needs, as necessary.Assist with marketing change out of posters, standees, handouts, etc.Assist in booth operations.Assist with Radiant performance scheduling.Perform actual Crew functions, as business levels require.Perform other duties as directed by management (must align with Crew Access Policy).Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.Uphold AMC's Business Practice Standards and ensure compliance with company programs.SKILL REQUIREMENTSExcellent guest service skills.Ability to communicate and work effectively with guests in high volume setting.Effective leadership and interpersonal skills.Ability to work effectively with supervisors and co-workers.Ability to work with minimal supervision.Ability to meet deadlines.Trained and able to demonstrate competency in all crew positionsUNIFORMProvided by Theatre: Nametag, red t-shirt.Provided by Associate: Black pants, slip resistant black shoes, socks, black belt.AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed,