Location

　　Brookfield Place - 181 Bay Street

　　Business

　　At Brookfield Properties, our global network and relationships are here for our tenants and partners — wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don’t just coexist, but thrive. If you’re ready to be a part of our team, we encourage you to apply.

　　Job Description

　　DESCRIPTION:

　　The Corporate Host is the brand ambassador and first point of contact to visitors of the Brookfield Place Calgary lobby and provides information to both tenants and patrons as required. The ideal candidate will present a very friendly and professional image to all our customers ensuring the highest level of customer excellence. Communication with the Security command center will be necessary.

　　RESPONSIBILITIES:

　　Delivers superior customer service to internal/external clients in a confident and friendly manner.

　　Presents and delivers information regarding Toronto Tourism, local events calendars, current affairs etc.

　　Demonstrates knowledge of Brookfield Place in general: specifically, around its tenants, employees, locations, etc.

　　Ensures excellent housekeeping of client reception areas by being personally proactive and liaising with the Service Centre when necessary.

　　Controls building access by ensuring couriers, contractors, and other agents are directed accordingly.

　　Maintains various statistics as requested for Marketing, Security, and trend analysis purposes.

　　Creates and maintains information databases regarding building services, events, and other items.

　　Updates electronic directories as required.

　　Distributes, receives, and coordinates tenant requests and information.

　　Assists Marketing and Special Events during planning and setup stages for major events and galas.

　　Other duties as assigned.

　　QUALIFICATIONS

　　SERVICE / PERSONAL SKILLS:

　　Minimum 3-5 years experience in a professional high-energy customer service environment, preferably in the hospitality industry or related field.

　　Excellent verbal, written & interpersonal skills

　　Able to prioritize and multi-task with strong organizational and time-management skills

　　Excellent analytical and problem-resolution skills

　　Proficiency in Microsoft Word and Excel is an asset.

　　Experience in Outlook email, internet.

　　Excellent telephone manner

　　EDUCATION/DESIGNATIONS/LICENSES:

　　Minimum Grade 12 education is required. Preference will be given to those who possess post-secondary education in a hospitality service curriculum or work equivalent experience. We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

　　At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 350 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.