Summary

　　Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

　　Responsibilities

　　Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.

　　Performs daily and monthly close out procedures for internal controls and cash balancing.

　　Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.

　　Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.

　　Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.

　　Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.

　　Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.

　　Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.

　　Carries out all other duties assigned by the Clinic Manager in a timely manner.

　　Completes assigned goals.

　　Requirements, Preferences and Experience

　　Education

　　Preferred: Collegiate or medical trade completion. Associates Degree

　　Minimum: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

　　Experience

　　Preferred: One year's current experience with insurance billing and/or medical collection and medical terminology.

　　Special Skills

　　Preferred: Proficient with 10-key.

　　Minimum: Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

　　About Baptist Memorial Health Care

　　At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

　　At Baptist, We Offer:

　　Competitive salaries

　　Paid vacation/time off

　　Continuing education opportunities

　　Generous retirement plan

　　Health insurance, including dental and vision

　　Sick leave

　　Service awards

　　Free parking

　　Short-term disability

　　Life insurance

　　Health care and dependent care spending accounts

　　Education assistance/continuing education

　　Employee referral program

　　Job Summary:

　　Position: 6007 - Coordinator-Customer Service

　　Facility: Baptist Cancer Center Dyersburg TC

　　Department: TC BCC Dyersburg MG

　　Category: Administrative Non Clinical Support

　　Type: Non Clinical

　　Work Type: PRN

　　Work Schedule: Days

　　Location: US:TN:Dyersburg REQNUMBER: 19272