Murad Skincare has a 30-year legacy of developing clinically proven products that are backed by science and cruelty-free. Founded by dermatologist Dr. Howard Murad, we follow four pillars of wellness to create products and experiences for happier lives: Eat your water, be kind to your mind, nourish your skin, and awaken your body. We’re proud to be part of the Unilever prestige family that works every day towards enhancing sustainability and inclusivity. We stand against discrimination and hate, and actively advocate for inclusion: so much so that one of our core values is respect, connect, and appreciate. Our team members are as diverse as they are talented—each bringing a unique perspective to an environment that encourages coloring outside of the lines, speaking up, and collaboration—and we’re ready for you to join our team!

As the Community Management Coordinator for Murad, you will be responsible for building meaningful connections with our online community by providing engaging and brand-differentiating experiences and communication. You will be entrusted with building our Brand Voice on our social media platforms and championing the customer’s voice through support, education, and daily communication.

The ideal candidate is deeply entrenched in internet culture and loves all things social, community, and brand. You believe that an engaged community is the backbone of brand-building. You are fully immersed in the social media landscape, and able to navigate how a brand builds and adapts its voice across channels, and how to create engaging, two-way conversations within our community and beyond.

Community Management (60%)

Act as a brand ambassador and steward of the Murad brand voice, serving as a primary point of contact with customers across key social channels, with an ability to understand the nuances of Murad’s messaging vs. other brands

In partnership with Social Media Manager, develop implement a clear Community strategy to manage, engage, and scale our consumer community.

Work with marketing counterparts to extend online engagement to offline to strengthen our connections with consumers, and select creators

Support the social team by answering community questions/feedback, moderating and engaging with comments and direct messages daily across platforms, building a great customer experience on our socials

Develop a feedback loop between consumers and the broader Murad team; collaborate with wider Consumer Engagement, Customer Care, and Education teams to ensure that they deeply understand our community’s needs, key questions and inquiries.

Lead ongoing initiatives to gather share relevant community feedback that impacts their customer experience, including new product development ideas and existing product input

Responsible for solving customer issues that surfaced on social, in a timely manner and escalating when necessary

Seek support opportunities and bring out creative ideas to connect with our consumers in a meaningful way

Source real-time engagement opportunities via social listening: within Murad brand mentions (positive or negative), or participating in relevant trends/conversations, and make impactful dialogue recommendations

Research and identify ideas for potential content creation that builds on community interests, including current trends, competitive best practices, and education opportunities for the brand

Content Creation Coordination (25%)

Participate in content creation for Murad’s social media channels and be comfortable being featured in internal and external-facing communications and content

Serve as a brand storyteller, communicating our unique point of difference to the community in a way that builds engagement and excitement.

Coordinate and execute supplemental content needs as needed

Provide real-time and in-person social support during brand events— including but not limited to pop-ups, influencer events

Analytics Reporting (15%)

Monitor results of community activity (including sentiment analysis), assisting Social Media Manager with reporting effortsREQUIREMENTS QUALIFICATIONS

A demonstrated self-starter, who is detail-oriented and intellectually curious

Exceptional interpersonal, communication, and writing skills, and strong judgment to recognize what is "on-brand"

Friendly, energetic, and customer-obsessed with a natural ability to engage in conversation and build deep, meaningful relationships; you understand the power of community in shaping the brand

Works well under pressure and can maintain composure and professionalism during challenging customer interactions

Deep social media savviness with an active digital daily life, passionate about pop culture and social, enthusiastic about forging relationships with customers

A team player able to prioritize and possesses time management skills

Works collaboratively with internal teams

Willingness to work within the flexible schedule of social media marketing, including some weekends

Four-year college degree or equivalent

2 years of related experience in social media and/or community management

Content creation and content editing experience a plus

Beauty and skincare experience on digitally native brands a plus

WHAT WE OFFER:

Unlimited Paid Time Off

Medical, Dental, Vision Insurance

FSA/HSA

Life/Accident Insurance

Employee Assistance Program (EAP)

Professional Development Resources

401(k) Employer Match Program

This position is based in our El Segundo, CA headquarters, which is currently 40% hybrid onsite/remote work.

#LI-SB1

The expected base salary for this position is $67,000.00. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. In addition to base salary, Murad offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.

Murad is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. Murad is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

EOE race/color/sex/sexual orientation/gender identity/disability/vet