Company Description

　　Public Storage is recognized as one of America’s Best Large Employers in 2022 by Forbes and our employees have also voted us as a Great Place to Work , having Best Career Growth , ranked us in the Top 5% for Work Culture , and in the Top 10% for Diversity and Inclusion.

　　With more than 2,900 locations nationwide, Public Storage is the leader in the self-storage industry, and given our number of tenants, we may very well be the world's largest landlord. We've experienced unprecedented growth over the past four decades, and it's in no small part due to the dedicated team that has helped us become an S&P 500 industry leader, the country's largest real estate investment trust (REIT), and the most recognizable name in self-storage.

　　Job Description

　　Public Storage is looking for a Contact Center Support Technician to join our IT Support team in Orlando, FL. This person will provide software, hardware, telecommunications, network and connectivity support to our Contact Center team. They will perform all activities to complete service requests and resolve technical issues for our Contact Center team.

　　RESPONSIBILITIES:

　　Primary and secondary technical support for Contact Center and Care team.

　　Provide basic technical support for various platforms including; User profiles and Policies, Domain Administration, LAN's and wide area networks respective to design, installation, certification and maintenance, performance monitoring, fine tuning and data communications.

　　Support telecommunication services

　　Support work from home Contact Center Agents with Remote Access, VPN, Internet Services, and WIFI services, and LAN/WAN services.

　　Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved

　　Image, deploy, upgrade and service workstation images and peripherals.

　　Support MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).

　　Manage and support Accounts (MS Active Directory, Call Center Application and Cloud Services).

　　Support All Versions of Microsoft Workstations.

　　Install, configure, troubleshoot, upgrade, repair, maintain, and monitor performance of all VoIP systems components.

　　Assist in administering Contact Center reservation applications and VoIP phone system.

　　Actively update, maintain, and monitor Contact Center systems.

　　Diagnose systems and equipment failures of a routine nature and perform corrective actions.

　　Perform preliminary analysis of major systems problems and escalate the problems in accordance with prescribed procedures.

　　Manage and partner with vendors providing services, equipment, and supplies for the Contact Center

　　Provide training/tutoring for Windows applications.

　　Qualifications

　　One to three years’ experience in information systems and working knowledge of system administration/network administration and hardware.

　　Experience in the maintenance of servers, printers, desktop PC’s, disk drives, system configuration, and tape/cartridge devices.

　　Experience with assisting users in resolving computer related problems, such as inoperative hardware or software.

　　Individual has working knowledge of Windows XPS, Windows 95, Windows NT/2000 OS, MS Office applications; Word, Excel, Access, Outlook, Teams etc.

　　KNOWLEDGE, SKILLS & ABILITIES

　　Working knowledge of Windows 10, Windows11, Windows Active Directory, Windows Group Policies and Profiles, Active Directory user account management, and experience with Windows Office suites.

　　Working knowledge of computer networking principals including the skills to utilize network principles and concepts including network terminology, networking terminology as well as the common elements of networking such as; Protocols, Addressing, File servers, Client/Server Technologies, VoIP and Monitoring tools.

　　Knowledge in and experience in support for network functions such as; Email, Client/server technologies, File and Print services, DNS, WINS, DHCP, VoIP, Fax and Modem services, Host access, Internet, Cloud Services.

　　Strong understanding of Voice over IP technologies, maintenance and optimization.

　　Ability to develop and write systems and applications documentation and guides for users.

　　Ability to provide training and user support.

　　Outstanding verbal and written communication skills.

　　Ability to deliver superior customer service and maintain a professional, calm, and positive attitude while resolving technical customer inquiries.

　　Ability to follow directions, pay attention to detail, meet deadlines, and multi-task.

　　Demonstrated ability to quickly learn new skills, products, technologies and procedures.

　　The ability to prioritize appropriately when balancing multiple tasks

　　Additional Information

　　All your information will be kept confidential according to EEO guidelines.

　　We are united under one common goal – creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.