Digital Services (Zelle Foundation)

　　Scope

　　This individual will be required to assist members with questions and issues regarding their online mobile banking application. These questions may be regarding setup issues with their Zelle application or questions with sending and receiving funds.

　　How Zelle works

　　https://www.zellepay.com/how-it-works gclid=CjwKCAjw3oqoBhAjEiwAUaLtjkCaIRZjdAYiigyaBLs5jE54hJ5tvSCaLCVJtowcBQ6X0Gwzb3KwhoCkAkQAvDBwE

　　Full paid training will be provided - Training will be broken up into different phases.

　　Training is onsite in Pensacola, FL (Mon-fri 8:00am-4:30pm)

　　Work Environment:

　　Shifts after training are hybrid remote (1 day per week onsite required)

　　Training is 100% onsite and located in Pensacola, FL

　　Normal shift after training

　　The current regular shifts available after training would be a Sun-Fri OR Mon-Sat Hybrid Flex schedule with a start times between 11:30am-3:30pm (Candidates must be open to working the weekend (either Saturdays or Sunday)

　　Shifts:

　　Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible. DC1 Phase One

　　Zelle Foundations

　　Self Service and Troubleshooting

　　Security Alerts

　　Reporting Fraud or Scams

　　Digital Services (Zelle Foundations) Training is 25 days consisting of 14 days of trainer led instruction & OJT plus 10 days of field exercises (on the phone time).

　　After Phase One of Training, you will take part in a four-week

　　nesting period where you will remain on campus taking calls,

　　have daily one hour debriefs, and receive extra guidance from their supervisor

　　and mentor. you would work your assigned shift during nesting

　　(Mon – Fri.)

　　DC2 Phase Two

　　Immediately after Nesting, contractors will go back through training (virtually from Campus) to obtain the following skills

　　Zelle Advanced

　　Zelle Holds and Suspensions

　　Debit Card Disputes / Claim Status

　　Disputes / Scams / Fraud Refresher

　　Digital Services (Zelle Advanced) Training is 5 days consisting of trainer led instruction, two 120-minute sessions with Navigators, and two days with chat support. They will not take part in nesting after Zelle Advanced Training.

　　After Phase 2 Training, contractors can then be

　　considered for hybrid work assuming they meet the teleworking guidelines

　　including satisfactory performance & attendance.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.