**[Delta Dental Contact Center Representative

　　[A Contact Center Representatives primary function is to provide customer service to individual subscribers and dental offices. Strong communication skills, both oral and written, are important. Candidates must be customer focused, detail oriented, committed to providing excellent service and must work well in a team environment.[Duties and Responsibilities[Customer Service]{gotham="" book""=""}]{gotham="" book""=""}]{gotham="" book""=""}]{gotham="" light""=""}**

　　Answer incoming calls in reference to claims and group dental benefits including but not limited to: eligibility, status, dependent coverage, covered benefits, maximum benefit allowances, etc.Maintain professionalism while handling a variety of customer inquiriesMeet or exceed agent call center performance measuresEstablish and maintain working relationships with Delta Dental customers and co-workersMaintain strict confidentiality; this position will have access to patients personal information, as well as protected health information[Data Entry/Record Keeping]{gotham="" book""=""}

　　Maintain accurate, detailed phone logsResearch electronic claim historyRequest additional information from providers as generated by the Professional Review Department[Other]{gotham="" book""=""}

　　Assist department in meeting short term and long term goalsPerform other duties as assigned by management to best meet the needs of the department[Note - The possibility for remote work is available after 6 months of employment.*[Experience and Qualifications]{gotham="" book""=""}]{gotham="" book""=""}*

　　A high school diploma or equivalent education is required1-2 years of experience with providing customer service is requiredEducation and/or prior experience in the dental field is considered an asset[]{sty=""}