30805BR

Position Title:

Contact Center Analyst, Hourly Support 3, Payroll - Lakeland

Department:

Finance

Location:

Lakeland, FL

Description:

Responsible for the research and resolution of all incoming associate requests regarding payroll related information and all documents requested on the Payroll Information Request Form

Responsible for providing first contact resolution and premier customer service to current and prior associates, customers, Time Administrators, along with Retail and Support Management utilizing at least 4 systems simultaneously

Responsible for analyzing various weekly reports and queries that directly impacts an associate’s payroll record regarding associates’ United Way Records in SAP for reoccurring payments

Responsible for researching all incoming unclaimed checks from our retail and support locations

Responsible for providing daily support to team members whose responsibilities encompass minor related payroll tasks

Responsible for verifying payroll audit trail documents received weekly from retail stores, ensuring that the individual associate at each retail location has authorized each adjustment made to their hours/absence/pay

Responsible for scrutinizing all payroll checks within specific requirements, which includes completing documented audits, to ensure all payroll checks are properly distributed

Responsible for monitoring all retail locations to ensure their payroll is submitted in a timely fashion

Req ID:

30805BR

Hours of Work:

8:00 am - 4:30 pm, Monday - Friday (standard schedule). A flex schedule is offered and an average of 1 Saturday per quarter.

Facility:

Lak George Jenkins Building / Chart Warehouse B001

State:

Florida

Frequency of Pay:

Weekly

Minimum Base Pay:

18.00

Additional Information:

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.

Address:

1936 George Jenkins Blvd

City:

Lakeland

Year End Bonus:

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Maximum Base Pay:

24.85

Required Qualifications:

Two years of customer service experience

Two years of experience in a call center environment

Two years of computer experience

Premier customer service skills

Strong decision-making skills

Ability to display confidentiality

Ability to multi-task and prioritize a large volume of work

Ability to demonstrate a high level of maturity and tact

Problem solving skills

Strong teamwork skills

Communication skills in both written and verbal format

Basic knowledge of MS Office Applications

Must be flexible and highly productive

Must be self-motivated

Must be able to work a variable work schedule including overtime and weekends

The selected candidate for this position must be able to work extended hours (may include early morning and late evening hours during holidays and end of year processing).

Preferred Qualifications:

2 years of experience in a role interpreting and applying Publix's Paid Time Off Benefits

3 years of customer service experience

4 years in a call center environment

3 years of computer experience

Knowledge of Publix Paid Time Off Benefits

Advanced knowledge of SAP

Advanced knowledge of FETCH, Oasis, MSS, SIP, Kronos/Dart

Intermediate knowledge of MS Office Applications

Potential Annual Base Pay:

37,440 - 51,688

Zip Code:

33815-3760

Benefits Information:

Employee stock ownership plan that contributes Publix stock to associates each year at no cost

An opportunity to purchase additional shares of our privately-held stock

401(k) retirement savings plan

Group health, dental and vision plans

Paid Parental Leave

Short- and long-term disability insurance

Tuition reimbursement

Free hot lunches (buffet-style) at facilities with a cafeteria

Visit our website to see all of our benefits: Benefits - Jobs (publix.com)