All the benefits and perks you need for you and your family:

　　· Benefits from Day One

　　· Paid Days Off from Day One

　　· Career Development

　　· Mental Health Resources and Support

　　Our promise to you:

　　Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

　　Schedule: M-F Days

　　The role you’ll contribute: Consumer Experience Specialist

　　The Consumer Experience Specialist will report to the Sr. Manager of Strategic Operations & Project Management and will be an integral part of the AHMG – EFD Consumer Experience team. In this role, you will have a successful track record of breaking down complex business ideas, analyzing data inputs and delivering key Consumer focused information to a variety of audiences. You will need to partner with managers, technologists, and operators to deliver impactful analysis supporting solutions for our Consumers. AdventHealth will depend on you to help drive solutions, processes, and technologies to create the greatest impact on the overall Consumer experience. The Consumer Experience Specialist works closely with Consumer team colleagues to research, develop, and influence product solutions and key Consumer efforts based on team strategy and vision. This role is inherently cross-functional: you will work closely with technology, design, operations, analytics and executive teams to bring solutions to market. You will have the opportunity to summarize research, report on data driven insights, research and document consumer friction points as well as bring creative thinking to complex solutions.

　　Principal Job Duties and Responsibilities :

　　· Responsible for understanding and analyzing a variety of data inputs and research related to key consumer promise and aspirational initiatives

　　· Prepare and create learning materials using various mediums and teaching methods

　　· Proven success record in analyzing, developing, building, and executing first-in-class services and/or experiences

　　· Identify areas of improvement for training curriculum and materials on an ongoing basis

　　· Export daily performance reports from consumer-based dashboards

　　· Ensures new capabilities, improvements and/or enhancements are well integrated and vetted within the AdventHealth ecosystem including proactively partnering and collaborating with impacted upstream/downstream matrixed areas.

　　· Proven ability to think strategically, execute methodically, and manage competing priorities simultaneously.

　　· Research and synthesize Consumer insight inputs to effectively develop communications for senior level audiences.

　　· Summarize findings using digestible language and illustrations

　　· Communicates changes in strategic direction, product vision, progress and/or prioritizations in a timely, thorough manner to leadership and impacted project teams, including escalation of any issues that could impact the budget, timeline, or vision

　　· Provides frequent communication to the Consumer Experience Team on project progress, escalating any issues that could impact the budget, timeline, or strategic vision.

　　· Develops and collaborates on building effective project update/progress presentations and associated communication materials for senior leadership and impacted teams.

　　Qualifications

　　The expertise and experiences you’ll need to succeed :

　　EDUCATION AND EXPERIENCE REQUIRED:

　　· High School Diploma

　　· Minimum 2 years of experience working as a consumer experience representative, reporting specialist, or similar role.

　　· Fluent with Microsoft Office 365 (Outlook, Excel, Word, PowerPoint, etc.)

　　· Intermediate with project management tools

　　· Novice experience intranet SharePoint, dashboards/Power BI

　　EDUCATION AND EXPERIENCE PREFERRED:

　　· Associate or Bachelor’s Degree

　　This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

　　Category: Patient Experience

　　Organization: AHMG East Florida

　　Schedule: Full-time

　　Shift: 1 - Day

　　Req ID: 24000326

　　We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.