Description

　　All the benefits and perks you need for you and your family:

　　Benefits from Day One

　　Paid Days Off from Day One

　　Student Loan Repayment Program

　　Career Development

　　Whole Person Wellbeing Resources

　　Mental Health Resources and Support

　　Pet Insurance*

　　Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

　　Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Full Time Shift: Flexible Location: 601 EAST ROLLINS STREET, Orlando, 32803 The community you’ll be caring for:

　　Faith based & mission driven organization

　　Central Florida’s premier multi-specialty medical group

　　Comprehensive Employee Benefits such as Educational Reimbursement

　　CREATION Health employee wellness and lifestyle programs

　　Positive working climate to support a work life balance

　　The role you’ll contribute:

　　Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Anticipates and responds to the inquires and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.

　　The value you’ll bring to the team:

　　Mature judgement in dealing with patients, physicians, and insurance representatives

　　Intermediate knowledge of Microsoft programs and familiarity with database programs

　　Ability to operate general office machines such as computer, fax machine, printer, and scanner

　　Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion

　　Ability to communicate professionally and effectively, both verbally and written

　　Ability to adapt in ever changing healthcare environment

　　Ability to follow complex instructions and procedures, with a close attention to detail

　　Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies

　　Exceptional customer service skills

　　Advanced understanding of insurance knowledge and benefits

　　Advanced understanding of hospital electronic medical report (EMR) system

　　Basic medical terminology

　　Must be able to read, write, and speak conversational English

　　Assists department supervisor with quality audits as needed

　　Demonstrates leadership skills through mentoring staff and assisting with departmental training as needed

　　Contributes to a positive work environment. Is open to change and is sensitive to department and organization needs

　　Acts as a liaison to various departments as a knowledge leader

　　Utilizes knowledge of and performs and educates team members on Guest Services functions to ensure the smooth operation of the Guest Services/Information department if applicable

　　Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists

　　Assists with Human Resource functions, including evaluation, scheduling, and productivity

　　Communicates educational needs for improvement on performance, processes, and workflows to leadership via email, one-on-one, and/or team meetings

　　Leads monthly team meetings and team huddles

　　Qualifications

　　KNOWLEDGE AND SKILLS REQUIRED :

　　· Ability to use discretion when discussing personnel and patient related issues that are confidential in nature.

　　· Responsive to ever-changing matrix of hospital needs and acts accordingly.

　　· Self-motivator, multitasker, prioritizes duties, pays attention to detail, and responsive to the needs of the department.

　　· Proficient in Microsoft Office Programs such as Outlook, Word, and Excel

　　· Proficiency in performance of basic math functions, capability of communicating professionally and effectively in English, both verbally and in writing

　　KNOWLEDGE AND SKILLS PREFERRED :

　　· Bi-lingual (English required and Spanish preferred), both written and verbal communication

　　· Knowledge of Electronic Health Records (EHR)

　　· Experience working with and obtaining insurance authorizations.

　　· Read and understand medical terminology.

　　EDUCATION AND EXPERIENCE REQUIRED :

　　· One (1) year experience in Patient Financial Services, Patient Access, Customer Service, or related area (registration, finance, collections, customer service, medical office, or contract management)

　　EDUCATION AND EXPERIENCE PREFERRED :

　　· Associate degree and/or higher-level education or completed coursework.

　　· Two (2) years’ experience in Oncology related business operations within

　　specialty pharmacy, insurance verification, payor reimbursement guidelines, and/or authorization submission. Familiarity with medica

　　This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

　　Category: Radiology/Imaging

　　Organization: AdventHealth Orlando

　　Schedule: Per Diem

　　Shift: 1 - Day

　　Req ID: 24000428

　　We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.