Company Description

　　Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity. 

　　Job Description

　　The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay. 

　　What is in it for you:

　　Subsidized staff accommodation provided on-site for full time status

　　Competitive extended benefits package including medical, vision and dental for full time permanent status

　　Employee Travel Program

　　Comprehensive Wellness Platform

　　Discounts on food & beverage/spa/golf

　　Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

　　What you will be doing:  

　　Reporting to the Director of Guest Experience / VIP Concierge, responsibilities and essential job functions include but are not limited to the following: 

　　Consistently offer professional, friendly and engaging service

　　Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities

　　Assist guests regarding hotel facilities in an informative and helpful way

　　Promote and sell the services and concessions within the Hotel as well as services offered by suppliers

　　Assist guest with dining reservations and handling group/ special occasions dining needs

　　Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure

　　Act as a liaison and resource for other departments and employees of the Hotel

　　Follow department policies, procedures and service standards

　　Assisting with the care and supervision of the Jasper Park Lodge’s Canine Ambassador

　　Constantly be aware of daily functions and promotions in the hotel

　　Following all safety and sanitation policies

　　Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles

　　Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner. Assisting guests with dining, BBQ orders, flower requests, cabin stock requests, activity bookings, spa and transportation inquiries. Meet and greet with all arriving Butler Guests, provide hotel orientation and escort guests to room. Remain in regular contact with guests in house in ensure a seamless, personalized, enjoyable, and comfortable stay. Surprise and delight at every opportunity and work with other departments to expedite requests

　　Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre – arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently

　　Other duties as assigned 

　　Qualifications

　　Your experience and skills include:

　　Previous customer related experience required

　　Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred

　　Computer literate in Microsoft Window applications an asset

　　Previous experience with Property Manager and, Open Table and Kipsu text messaging system an asset

　　Pro Serve certification an asset                                 

　　Valid Alberta driver’s license an asset

　　Excellent communication and organizational skills

　　Strong interpersonal and problem solving abilities

　　Highly responsible & reliable, self-starter and goal oriented

　　Ability to work well under pressure in a fast-paced environment

　　Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

　　Ability to focus attention on guest needs, remaining calm and courteous at all times

　　Your team and working environment:

　　Fast-paced, upscale, luxury hotel

　　Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer

　　Hospitality employees worldwide making this a great place to develop lifelong connections

　　Sitting: 0-1 hrs/day

　　Walking: 7-8 hrs/day

　　Standing: 7-8 hrs/day

　　Bending/Reaching: 0-3 hrs/day

　　Pushing/Pulling: 0-3 hrs/day

　　Physical effort: medium, required to lift up to 50lbs

　　Environmental stress: busy atmosphere   

　　Additional Information

　　Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

　　Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

　　APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com) (https://www.fairmontmtnjobs.com/fairmont-jasper-park-lodge)

　　Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

　　By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

　　Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

　　CWMR-1907