BE A PART OF THE EXCITEMENT!

　　Concerts with major artists, professional hockey, tradeshows, auto shows, comedy acts, the symphony, and MORE! ASM Global, the world’s leader in venue and event management, is looking for a Concessions Manager to join our team and support a variety of functions at The Oncenter Convention Center, Arena, and Theaters.

　　FLSA Status: Full-Time/Exempt

　　Union Code: Non-Union

　　Union Dues: No

　　Min Pay Rate: $58,485/annually

　　Max Pay Rate: $65,000/annually

　　THE ROLE

　　As a Concessions Manager at The Oncenter, you will provide professional Food & Beverage services and support in the planning, organization, and management of events within the facility, while interacting with clients, staff, and related personnel to assure all event needs are fulfilled.

　　WHAT TO EXPECT

　　Work with Management Team to plan and manage all operational aspects of Concessions Department.

　　Generate weekly food, beverage, and paper/plastic orders.

　　Ensure the accuracy of inventories for all concession stands throughout facility(ies).

　　Oversee and verify event day and weekly inventory.

　　Ensure customer service, customer satisfaction, and all money-handling procedures meet or exceed ASM Global/The Oncenter standards.

　　Recommend and maintain service standards and procedures.

　　Understand acceptable Concessions labor budgets.

　　Forecast and control labor costs as directed by the Director of Food & Beverage.

　　Oversee scheduling and supervision for Concessions staff while adhering to labor contract.

　　Complete daily/weekly ADP payroll entries and approvals according to schedule.

　　Oversee all aspects of uniforms for Concessions Staff.

　　Assist team with all aspects of hiring and onboarding including interviewing, orientation, and training.

　　Direct, develop, and coach departmental personnel to work to full potential while carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

　　Implement corrective action procedures with employees whose performance or conduct does not meet required levels in conjunction with Human Resources.

　　Inspect locations and observe workers and guests to ensure compliance with occupational, health, and safety standards and local liquor regulations.

　　Maintain close communications and work cooperatively with Banquet Managers, Event Managers, Human Resources, and all other staff.

　　Other duties as assigned.

　　EDUCATION & EXPERIENCE

　　Associates Degree and 1-2 years of management experience, or combination of education and relevant experience.

　　Experience in Culinary Management, Business Management, Concessions/Banquets Management, or other Food & Beverage Management desired.

　　Must be able to work irregular hours including nights, weekends, and holidays as needed.

　　SKILLS YOU’LL NEED

　　Ability to communicate in a clear, professional, and courteous manner which fosters a positive, enthusiastic and cooperative work environment.

　　Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping system.

　　Ability to work well in a team-oriented, fast-paced, event-driven environment.

　　Exceptional hospitality and customer service skills, service standards, guest relations, and etiquette.

　　Ability to make professional, independent, and good judgment decisions within proper policy and procedures.

　　CERTIFICATIONS, LICENSES, REGISTRATIONS

　　ServeSafe & TIPS certification a plus.PHYSICAL ABILITIES

　　Must be able to walk/stand/sit for long periods of time.

　　Ability to work in a noisy, fast-paced environment.

　　Must have the physical ability to maneuver around the venue, at times walking and/or standing for 8-10 hours or greater, climbing stairs, lifting and carrying 50 lbs+, and frequent bending, reaching, kneeling, and squatting.

　　NOTE: This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training.

　　The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

　　ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (315) 435-8062.

　　Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

　　Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.