Become a part of our caring community and help us put health first

　　Humana Healthy Horizons in Kentucky is seeking a Community Health Worker to join our growing team. The Community Health Worker cultivates the organization's social community through community advocacy programs and active engagement with members. Join this amazing and dedicated team and lead change in how health care for the underserved in Kentucky is managed. Share your talents and develop your skills all while doing your part to make a difference in the lives of others.

　　Essential Role Functions and Responsibilities:

　　Conduct in-person and telephonic non-clinical assessment(s) to understand enrollee care needs, preferences, and socioeconomic barriers and evaluate the home environment as needed.

　　Work collaboratively with other Humana associates as a member of Humana's Care Management Support teams, including case managers, SDOH coordinators, and Community Education Representatives (CER).

　　Serve as a member of enrollee multi-disciplinary care teams (MDT), as requested.

　　Assist enrollees with scheduling physical health and behavioral health (BH) office visits and addressing barriers to appointment attendance.

　　Assess enrollee barriers to healthy living and accessing healthcare services and arrange needed social services and supports.

　　Act as an enrollee advocate with providers, community resources, schools, and others, including accompanying enrollees to provider office visits as requested.

　　Locate enrollees when they miss appointments to find out why the appointment was missed and problem-solve to address barriers to care.

　　Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.

　　Provide social support to help boost enrollees' morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting member of the enrollee's MDT.

　　Support enrollee self-management through the provision of culturally appropriate health education and health coaching.

　　Serve as a key knowledge source for community services and information for enrollees and other Humana associates.

　　Attend Humana community events to connect with enrollees and provide education on case management services.

　　Conduct research and in-person outreach to locate difficult-to-contact enrollees to increase assessment completion and participation in clinical programs.

　　Build and maintain relationships with providers and community resources to support enrollee identification and referrals.

　　Implement community assessments to identify community resource gaps.

　　Use your skills to make an impact

　　Required Qualifications

　　Minimum 2 years of professional human services experience OR recent service in the same role, working in-person with consumers conducting assessments and/or developing care plans

　　Proficient in Microsoft Office (Excel, Word)

　　Experience using a variety of electronic information applications/software programs

　　This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

　　This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits

　　Work-At-Home Requirements

　　At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested

　　Satellite, cellular and microwave connection can be used only if approved by leadership

　　Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

　　Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

　　Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

　　Preferred Qualifications

　　Bachelor's degree in social work or health related services

　　Community Health Worker Certification

　　Bilingual English/Spanish: ability to read, write, speak fluently without limitations or assistance

　　Previous experience working in the community

　　Experience navigating housing needs for at-risk populations

　　Home Health experience

　　Additional Information

　　Workstyle: Field. Field workstyle is defined as associates performing their core duties at one or more non-Humana locations

　　Work Location: must reside within KY

　　Travel: 60-80% within 50-mile radius of home address

　　Typical Workdays/Hours: Must be available to work Monday - Friday between the hours of 8am-6pm Eastern Time Zone (EST) but be flexible with your hours based on business needs. After 6 months, would have the ability to work 4, 10-hour days

　　As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

　　If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews

　　Scheduled Weekly Hours

　　40

　　About us

　　Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

　　Equal Opportunity Employer

　　It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

　　Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.