This position is Per Diem. Must have open availability and be able to work Swing/Weekend Shift.

　　Interested applicants must be able to work graveyard including weekends.

　　JOB SUMMARY:

　　The Communications Representative is responsible for processing communication services between RCHSD, the public, physicians, staff & visitors using the telephone, pagers, and/or overhead paging. In addition, the representative manages pagers, engages in secure text messaging sessions with doctors and nurses regarding PHI information transmission, works with on-call web paging system including maintenance of schedules and engages multi-site emergency messaging via an IP based Informcast system. The Communications Rep has access to various resources to distribute accurate information. The Communications Rep is crucial in the event of an emergency or disaster. They are to respond to various alarms & notifications & send out communications accordingly & efficiently. They are responsible for dispatching for Transport, Translation Services, Biomed, EVS & POM. This is a key role not only in voice management but in centralized communications that are relevant to the overall hospital operations

　　SKILLS REQUIRED:

　　Strong customer service skills

　　Excellent communication skills

　　Understanding of troubleshooting systems in communication

　　Clear speech and listening skills

　　Must type 40 wpm

　　MINIMUM QUALIFICATIONS:

　　High School Diploma, G.E.D. or equivalent

　　Ability to multi-task in a complex environment and respond to emergencies

　　Experience with computers and Microsoft Office applications

　　Strong written and communication skills

　　Experience with high volume, multi-line telephone system

　　Exceptional customer service skills

　　Related experience in customer service, PBX Operator, call center, office administration, secretarial

　　PREFERRED QUALIFICATIONS:

　　One years of experience

　　Bilingual - English/Spanish

　　Previous PBX experience in healthcare or hospitality

　　The expected hiring range for this position is $20.00 to $27.50

　　Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity.

　　EOE including disability/vet