Job Description:

　　The Communication Center Specialist supports clients by answering incoming calls and dispatching communications in a professional manner. This role supports additional communication support as needed by assigned facility.

　　Job Details

　　Demonstrates professional customer centric phone protocol through timely answering of calls, respectful communications, actively listening to request and directing caller to appropriate locations/personnel.

　　Ability to work with multiple computer programs efficiently in a fast paced environment, while paying attention to detail.

　　Provides timely and accurate paging of personnel and physicians, configuration and programming of pagers and paging system to provide service, utilization of call reminders, documenting inconsistencies and notes as required to provide continuity of service between shifts.

　　Maintains a working knowledge of the radio systems and their specific purpose as demonstrated through monitoring and use of Console and handheld radios.

　　Responds to all emergency calls and alarms efficiently, calmly and accurately following documented procedures for each occurrence. Ensures accuracy of information and clear, concise communication.

　　Develops and maintains knowledge of medical terminology to ensure calls are routed properly and recognize a potential need to escalate the call.

　　Demonstrates a working knowledge of the Communication Center disaster plan to include contingencies for phone, computer, network, overhead paging and radio systems.

　　Actively participates in department meetings and associate engagement events and the development and review of departmental standards.

　　Sets goals and objectives consistent with the organization’s goals and develops effective action plans for their achievement.

　　Complete shift duties and accurately communicate and document daily issues and events to co-workers.

　　Maintains a working knowledge of the use and process for loaning of equipment which includes; language barrier phones, cell phone charges, conference phones, and other resources.

　　Provides assistance and accurate documentation with vocera and patient room phone replacements, inventory and ordering.

　　Minimum Qualifications

　　Customer Service Experience

　　Demonstrated computer efficiency

　　Demonstrated ability to communicate effectively

　　Preferred Qualifications

　　Previous call center experience

　　Medical terminology training preferred

　　Additional Details

　　In-person required, not a remote opportunity

　　Shifts and hours vary based on needs of assigned department

　　Some nights and weekends are required

　　Physical Requirements:

　　Interact with others by effectively communicating, both verbally and in writing.

　　Operate computers and other office equipment requiring the ability to move fingers and hands

　　See and read computer monitors and documents.

　　Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

　　May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

　　Anticipated job posting close date:

　　02/09/2024

　　Location:

　　St Marys Medical Center

　　Work City:

　　Grand Junction

　　Work State:

　　Colorado

　　Scheduled Weekly Hours:

　　28

　　The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

　　$16.24 - $24.88

　　We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

　　Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

　　Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

　　Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called SelectHealth, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

　　Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

　　To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

　　Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.

　　Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [email protected] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

　　We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.

　　Learn more about diversity at Intermountain, here. (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/)

　　Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

　　Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

　　The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

　　All positions subject to close without notice.

　　Thanks for your interest in continuing your career with our team!