You are a strategic and analytical leader, passionate about delivering solutions to clients. You have found the right team.

　　As the Relationship Management Director (Commercial Bank, Corporate Client Banking & Specialized Industries segment) you will be responsible for leading a national team of Relationship Managers (9) providing growth, retention, and change management support for a portfolio of Commercial Card clients with combined annual spend exceeding $8B. Collaboration with banking, treasury, and other stakeholders in delivering against financial and customer satisfaction goals is critical. To be successful as a RM Director you will establish a strong internal and external relationships over time, support your team in developing and executing on growth and account management plans, ensure resolution of daily account issues that arise, and maintain exemplary customer satisfaction levels across your portfolio. Ideally, you will exhibit a strong executive presence, the ability to influence positive outcomes, and superior change management skills.

　　Job responsibilities

　　Proactive development and execution of client spend optimization and retention strategies

　　Leading team obsessed with overall client experience, delivering on scorecard objectives and key results

　　Building strong internal partnerships; collaboration, alignment with Banking and Treasury leadership teams and other stakeholders

　　Lead and contribute to broader Client Management & Delivery strategic initiatives; other duties as assigned

　　Engaging in onsite client meetings where applicable

　　Ongoing coaching and continuous development of team members

　　Required qualifications, capabilities, skills

　　Bachelor's degree and or 10+ years of relevant experience in Relationship Management, Payments, Treasury, or Commercial Card (Commercial Card industry preferred)

　　In-depth payables solutions product knowledge

　　Demonstrable track record evidencing measurable portfolio growth results, an exceptional client experience, and the ability to proactively build relationships and trust with clients and internal stakeholders

　　Experience managing team and or multiple complex client relationships concurrently

　　Proven ability to innovate, problem solve, and develop customized solutions to client issues and challenges

　　Ability to navigate and assist in resolving escalations in a timely and thoughtful manner

　　Strong leadership, change management, and negotiation skills

　　Ability to work independently with little professional guidance

　　Strong technical proficiency and ability to learn and use JPM proprietary platforms and solutions quickly and effectively

　　Be results-oriented, demonstrate enthusiasm, resilience under stress, a will-to-solution attitude, and adaptability in a fast-paced and complex client environment. Superior oral and written communication skills

　　50% Travel (National)

　　Preferred Qualifications, Capabilities, Skills

　　In-depth knowledge of the Commercial Card and Payments industry

　　Results oriented

　　Great executive presence, the ability to influence positive outcomes and deliver compelling message

　　Data analysis

　　JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

　　We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

　　Base Pay/Salary

　　CA $150,000.00 - $288,000.00 / year; NJ $150,000.00 - $288,000.00 / year; NY $150,000.00 - $288,000.00 / year