Collections Representative II

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　　Collections Representative II

　　Salary

　　$41,808.00 - $58,536.00 Annually

　　Location

　　Pueblo, CO

　　Job Type

　　Full Time

　　Job Number

　　GGJ-0710-12/23

　　Department

　　Colorado State University Pueblo

　　Opening Date

　　01/11/2024

　　FLSA

　　Determined by Position

　　Primary Physical Work Address

　　2200 Bonforte Boulevard Pueblo, CO 81001

　　FLSA Status

　　Non-Exempt; position is eligible for overtime compensation.

　　Description

　　Benefits

　　Questions

　　Department Information

　　This work unit exists to provide central accounting functions to the University as well as record receivable transactions, bill, collect, monitor activity, report results, reconcile records and research and resolve billing problems for the vast majority of receivable transactions of the University.

　　The purpose of the collections unit within Business Financial Services (BFS) is to establish and maintain mutually supportive relationships between the University and its students, alumni, faculty, staff and commercial clients. This unit provides counseling, planning, debt management, financial and account resolution on sensitive issues.

　　Description of Job

　　The purpose of this position is to determine solutions to obtain payment or prevent default on delinquent student and commercial accounts by studying and analyzing the entire account history and debtor records and information and applying the most appropriate collections practice, standard, rule, regulation, method, technique or procedure. Work involves informing and advising the debtor of obligations, policies, and regulations about loans and debts and the consequences of non-payment by setting up payment plans, sending out collection letters, reviewing accounts that must be sent to external collection agencies, skip-tracing to locate debtors, and working with the BFS staff and other campus departments to resolve accounts. This position is largely self-directed and works with limited direction and assistance in performing the full range of collections work while maintaining computerized debtor records, documenting collection activity, and determining a debtor's ability to pay and account disposition.

　　Collections Representative class series description available online

　　Primary Duties:

　　Collection Attempts

　　Inform and advise debtors of obligations, policies, and regulations about loans and debts and the consequences of non-payment.

　　collect debts by recommending liens and garnishments.

　　maintain computerized debtor records: document collection activity, determine a debtor's ability to pay and account disposition.

　　Select the most cost-effective collections alternative to locate the persons and obtain payment or prevent default on obligations by applying the full range of established collections practices, standards, rules, regulations, methods, techniques, or procedures.

　　Collection Assignments

　　Study and analyze collection records, debtor records and information to determine what it means and how it fits together in order to get practical solutions in the form of payment plans and schedules for prevention of defaults.

　　Locate and select the most appropriate guidelines, collections practice, standard, rule, regulation, method, technique, or procedure depending on the given collections circumstances of the situation, which may change for varying collections circumstances on evaluation and interpretation of the circumstances of the individual collection case to be resolved.

　　Customer Service

　　Acts as a mediator and liaison between customers and other University departments in resolving student and commercial billing problems.

　　Provides customer service support for University staff and customers by disseminating and/or gathering information via research or contact.

　　If an account needs to be reconciled, the account is returned to BFS for analysis.

　　Other Duties as Assigned

　　Explain work processes and train employees to make collection attempts.

　　Serve as a resource and guide by advising others on how to use processes in the Banner system.

　　Collaborate and problem-solve with Business Financial Services team.

　　Other Duties as assigned.

　　Salary Range:

　　$3,484.00 - $4,878.00 Monthly

　　$41,808.00 - $58,536.00 Annually

　　Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

　　THIS JOB POSTING IS OPEN TO CURRENT STATE OF COLORADO RESIDENTS ONLY

　　Minimum Qualifications

　　Three years of experience in an occupational field related to the work assigned to the position.Substitutions

　　Appropriate education will substitute for the required experience on a year-for-yearbasis.

　　Preferred Qualifications

　　Experience applying state and federal debt collection guidelines

　　Excellent communication skills

　　Experience with Banner

　　Experience with AIS

　　Experience training others in debt-collection processes

　　APPEAL RIGHTS:

　　If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

　　Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

　　Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.

　　A standard appeal form is available at: spb.colorado.gov. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300 or complete form at https://spb.colorado.gov/filing-appeals. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

　　Supplemental Information

　　All interested candidates must apply through the on-line application system. No other format of application materials will be accepted.

　　Applicants must attach the following documents, in order to be considered for this position:

　　a cover letter

　　a current resume or CV

　　applicants must attach an official or unofficial transcript only if using education to substitute for some or all of the experience requirement.

　　Additionally, candidates must provide current contact information for three professional references (either within the application or as an attachment).

　　Applications submitted without the required attachments/information above will be considered incomplete and will not move forward in the selection process. Once submitted, applicants will not be able to make changes or add information to their application packet, with the exception of their personal contact and demographic information.

　　Early submission of application materials is encouraged. The position will remain open until filled; those applications received by 11pm Sunday, January 21st, 2024, will receive full consideration.

　　About Colorado State University Pueblo

　　Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students. CSU Pueblo provides relevant professional coursework and superior instruction with a small student-to-faculty ratio for an ever-changing global economy. Students can choose from 38 undergraduate programs with 70 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business, the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 15 graduate programs.

　　CSU Pueblo is dedicated to interdisciplinary learning and entrepreneurship that elevates our people and our community, creates educational opportunities, fosters unique collaborations, and supports inclusion, access, and affordability as a gateway to the world. CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution. Besides reflecting our commitment to serve this critically important and rapidly growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.

　　Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of STEM houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report. CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.

　　At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience. Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.

　　Colorado State University Pueblo offers a comprehensive benefits package including:

　　Medical and prescription insurance

　　Dental insurance

　　Vision insurance

　　Flexible benefit plan

　　Basic term life insurance

　　Voluntary term life and AD&D lnsurance

　　Long-term disability insurance

　　Employee assistance program

　　Travel accident insurance

　　Voluntary critical illness and accident insurance

　　Annual and sick leave

　　Retirement plans

　　Other benefits include:

　　Employee and dependent tuition discounts

　　State employee discounts via BenefitHub

　　Various on-campus event, recreation, and meal discounts

　　About Pueblo, Colorado

　　The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year-round climate with four distinct mild seasons, crisp mountain air and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking or skiing in the mountains to the west. The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.

　　CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.

　　The University reserves the right to check additional references, with prior notification given to the candidate.

　　Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.

　　It is the policy of Colorado State University Pueblo to provide reasonable accommodations for employees and applicants with disabilities. If you need accommodations, please contact the Office of Human Resources & Institutional Equity at (719) 549-2441 or [email protected].

　　In compliance with the Clery Act of 1990, the University's annual security report is available at: https://www.csupueblo.edu/campus-safety.

　　Colorado State University Pueblo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices.