Description

　　The Hourly rate will be $20-25/hr + bonus based off experienceThe Collection Specialist role is responsible for providing world classcustomer care to our customers. This position will provide an exceptionallevel of customer service by taking ownership and responsibility for allactivity occurring at CHL and ensuring customers are educated regarding allhardship assistance options offered.Key Responsibilities:Responsible for negotiating payment arrangements, keeping our borrowers intheir homes and keeping loans from turning into 30+ days past-dueMaintaining an open line of communication with the borrower(s) afterpayment is received, allowing for early intervention and preempting futuredelinquenciesUtilize all available skip tracing tools to locate borrower whose currentcontact information is inaccurateManage inbound and outbound calling queues via automated calling systemContinuously improve knowledge base and skillset to ensure maximum level ofcustomer satisfaction and world class customer experiencePerform other job-duty related issues as assignedQualifications:High School Diploma, GED, or equivalent experienceMinimum 2 years of experience in mortgage servicingMinimum 2 years of experience in a Collections environmentBi-lingual skills a plusStrong phone etiquette while having a passion for taking care of customerneeds with exceptional customer service skillsSolid analytical skills with the ability to exercise prudent judgmentExceptional organization and time management a mustComfortable being a team playerStrong interpersonal skills in addition to verbal/written communicationAbility to work through stressful situations professionally and respectfullyAttention to detailWho we are...Cornerstone Capital Bank is the product of a recent merger between CornerstoneHome Lending and Roscoe State Bank. Cornerstone Capital Bank holds more than$380 million in regulatory capital and greater than $1.5 billion inassets. We have created the highest initially capitalized new bank in Texashistory and intend to leverage our leading national home lending platform toprovide growth opportunities for the Bank!Our mission is to use and improve on our God-given talents to make adifference to the lives of our team members, customers, shareholders,and the people who provide services to us. We employ people who arepassionately committed to Cornerstone's Mission, Vision & CoreConvictions. Our brand is known for on-time closings - a key core convictionof Cornerstone. Cornerstone Capital Bank and its subsidiaries have beenrecognized by Workplace Dynamics as a "Top 100 Workplace" for 12consecutive years. March 1, 2023, marked the beginning of Cornerstone's35th year in the residential lending business, so we have successfullynavigated our company through many industry cycles and changes in regulations.Because we recognize and reward hard work, we offer a competitive salary,full benefits package, and a performance-based bonus.

　　Where you come in:We're a great company with great people, and we're looking for aCollections Specialist who will bring enthusiasm, attention to detail, anda servant heart to our team of top-tier banking and home lendingprofessionals. This professional will work in a tight-knit, goal andgrowth-oriented team.

　　What to do next:If Cornerstone Capital Bank sounds like the place for you (and if you havethe qualifications, drive, and passion to match), we invite you tobecome a member of our winning Compliance team! And remember, onceyou're part of our Cornerstone family, we'll continue to invest in youas a valuable team member. As many of our team members can tell you,there's something special about working at Cornerstone. It really feels likeho

　　We are an equal opportunity employer, and all qualified applicants willreceive consideration for employment without regard to race, color,religion, ex, national origin, disability status, protected veteranstatus, or any other characteristic protected by law.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate againstemployees or applicants because they have inquired about, discussed, ordisclosed their own pay or the pay of another employee or applicant.However, employees who have access to the compensation information of otheremployees or applicants as a part of their essential job functions cannotdisclose the pay of other employees or applicants to individuals who do nototherwise have access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtheranceof an investigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or (c) consistent with thecontractor's legal duty to furnish information. 41 CFR 60-1.35(c)

　　As an Equal Opportunity Employer, the Company prohibits discriminationagainst any applicant or Team Member based on any legally- recognized basis,including, but not limited to race, color, religion, sex, pregnancy(including lactation, childbirth or related medical conditions),sexual orientation, gender identity and expression, age (40 andover), national origin or ancestry, citizenship status, physical ormental disability, genetic information (including testing andcharacteristics),veteran status, uniformed servicemember status or any other status protectedby federal, state or local law. Our commitment to equal opportunityemployment applies to all persons involved in our operations and prohibitsunlawful discrimination by any Team Member, including supervisors and