Coach, SmartLife & Assistive Technology Programs

　　Full Time, Permanent

　　Toronto, ON

　　Reports to: Manager, Programs & Community Engagement

　　Direct Reports: No

　　Join us in our mission to change what it is to be blind in Canada.

　　Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

　　We're looking for a mission-driven Coach, SmartLife & Assistive Technology Programs who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

　　Your Impact at CNIB

　　Recruit, engage, and lead an integrated workforce of students, volunteers, etc.

　　Develop and integrate creative programs to engage SmartLife participants with existing and new SmartLife accessible technologies.

　　Educate participants of the current accessible high-tech solutions that are the future and the present through hands-on and virtual demonstrations and product testing groups.

　　Grow the knowledge base of existing and new participants through coordination of regularly planned and facilitated learning workshops; virtual and in-person demonstrations of products; 1:1 consultations; participant 1:1 coaching; and new tech deployment training.

　　Manage all referrals in Ontario for the Phone it Forward Program. Manage the waitlist, follow up with clients to deploy a smart device, and track all activities.

　　Collaborate with the National SmartLife team to develop and execute marketing strategies that engage and inform participants and promote new and emerging technology solutions, technology programs and technology initiatives through CNIB SmartLife Centers.

　　Keep abreast of best practices and new developments in programming for people who are blind, and proactively bring forward ideas on how to improve all aspects of the work we do.

　　Develop and steward strong and effective partnerships with community organizations that are aligned to and/or can help further our mission, including other service delivery organizations, funding agencies, etc.

　　Work closely with CNIB’s Philanthropy team to maximize donor investment in this program– providing information and support for various types of appeals and impact reports, and liaising directly with prospective and existing donors to secure, retain and upgrade their philanthropic and/or volunteer support.

　　Represent CNIB SmartLife at regional accessible technology tradeshows virtually or in-person.

　　Who you are:

　　Education and Certifications

　　Degree or diploma in related field, or equivalent work experience.Experience and Qualifications

　　3 - 5 years’ experience with accessible and assistive technologies, program development and implementation, retail sales, and excellent customer service provision.

　　Extensive experience in training people with vision loss on utilizing accessible and assistive technologies.

　　Experience in developing and delivering training workshops and presentations.

　　Personal and/or professional experience relating to blindness and vision loss and associated assistive technologies.

　　Volunteer engagement and staff leadership experience.

　　Excellent verbal and written communication skills.

　　Excellent interpersonal and organization skills.

　　Strong understanding of and demonstrated track record of product sales and exceptional customer service provision.

　　Extensive knowledge in accessibility and adaptive technologies.

　　Strong proficiency in all Microsoft Office applications.

　　Knowledge of Salesforce and Shopify Point-of-Sale considered an asset.

　　Perks

　　We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

　　Flexible and hybrid working arrangements and schedules.

　　Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.

　　Competitive paid time off inclusive of annual vacation entitlement, additional paid holidays, wellness days, and personal days.

　　Group insurance benefits include dental, health and vision care.

　　Employer-sponsored pension plan.

　　Years of service awards and year-round rewards as part of our employee recognition program.

　　Enticing internal employee referral program.

　　Be Part of Our Mission

　　If this sounds like the role for you, please visit our website to submit an application. Be sure to include a resume, cover letter, and mention how you heard about this opportunity.

　　Closing date: February 6, 2024

　　Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

　　Working Together for Change

　　Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

　　CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

　　Learn more about our mission here (https://www.cnib.ca/en?region=on%5C) .