For the Department of Otolaryngology, the CO Patient Service Coordinator will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins/Bethesda. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment.

　　Specific Duties & Responsibilities

　　Schedules patients for laboratory tests, medical examinations, and consultations.

　　Relays information to patients regarding preparation for laboratory tests and examinations.

　　Coordinates visits either within the department or between several departments.

　　Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.

　　Prints and mails directions, maps, fee schedules, and department specific information to patients.

　　Sends medical questionnaire forms to patients to obtain missing information.

　　Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.

　　Obtain and /or verifies patient’s demographic data by phone or in person.

　　Confirms appointments by telephone and/or mail.

　　Fills vacancies due to cancellations.

　　Obtains pre-certifications as required by patients’ health care insurers or managed care providers.

　　Registers patients for clinical appointments using computerized database.

　　Assists patients or family members with completion of medical insurance forms.

　　Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance.

　　Arranges or assists in arranging patient transportation.

　　Answers phones and provides routine information to callers.

　　If a patient has to be admitted to the hospital, takes care of administrative tasks of admission so that the patient may go directly to the floor.

　　Reviews patient charges and extracts chargeable items.

　　Collects time of service payments, issues receipts, and prepares cash settlement records.

　　Assigns diagnostic and procedures codes to charge vouchers for computer input.

　　Enters patient charges into computer system.

　　Discusses patient charges, if appropriate, with patients and/or patients’ families.

　　Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.

　　Refers patient to appropriate office and ensures application for funds has been made.

　　Prepares patient’s statement of charges and reviews with patient.

　　Assists with basic insurance and third-party queries and explains payment policies.

　　Other duties as assigned.

　　Minimum Qualifications

　　High School Diploma/GED required.

　　One year work experience required in a similar service- oriented industry.

　　Preferred Qualifications

　　Minimum one-year medical office and/or surgery scheduling experience preferred.

　　Knowledge of medical insurance coverage preferred.

　　Courses in Medical Terminology, Anatomy, and Physiology, or demonstrated appropriate knowledge preferred.

　　EPIC experience preferred.

　　Classified Title: Patient Service Coordinator

　　Job Posting Title (Working Title): CO Patient Service Coordinator

　　Role/Level/Range: ATO 40/E/02/OD

　　Starting Salary Range: Min $16.00 - Max $28.50 HRLY ($47,561 targeted; Commensurate with experience)

　　Employee group: Full Time

　　Schedule: Mon-Fri 8:00-4:30

　　Exempt Status: Non-Exempt

　　Location: School of Medicine Campus

　　Department name: ​​​​​​​SOM Oto Clinic

　　Personnel area: School of Medicine

　　Total Rewards

　　The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

　　Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

　　JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

　　**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

　　The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

　　The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion (https://diversity.jhu.edu/roadmap-on-diversity-and-inclusion/) .

　　Accommodation Information

　　If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

　　Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

　　The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

　　The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

　　Note: Job Postings are updated daily and remain online until filled.

　　Equal Opportunity Employer:

　　Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.