With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

　　The Partner Success Organization (PSO) is part of CE&S and is dedicated to helping our Global Systems Integrator (GSI), Systems Integrator (SI) and Independent Software Vendor (ISV) partners drive consumption and utilization of the Microsoft Cloud with our customers globally and across all segments. Come join PSO and help us build a future enabling our Partners to help customers achieve their business outcomes faster with technology that does more! 

　　In the Customer Success team, we are looking for people with a passion for delivering customer success working with Microsoft’s partners. As a Cloud Solution Architecture Director – Strategic Partner, you will lead managers and teams of individuals who enable our partners to achieve their customers'' outcomes, based on their investments in Microsoft technology. Leveraging your leadership and technical expertise, you will drive and empower mangers and teams to lead technical discussions with partners to drive value from these investments, including identifying resolutions to partner issues blocking customer success projects and accelerating consumption.

　　Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

　　Responsibilities

　　Partner Satisfaction – This role will lead GSI teams to deliver positive Partner Satisfaction, and become trusted advisors to partners and their customers, by leveraging technical expertise and ecosystem knowledge to enable defined outcomes aligned to defined partner business strategy.

　　Strategic Thought Leadership & Partner Insights - Understand partners’ business priorities, industry, and segment focus. Oversee execution plans and approach that are aligned to partner business goals and priorities, driving clarity and joint accountability. Coach team to provide feedback & insights from customers/partners to relevant MS teams to enable continuous improvement.

　　Manage the consumption business to achieve business goals and deliver value: Coach teams to accelerate opportunities to drive customer and partner business results by working with technical decision makers to ensure understanding of Microsoft''s value proposition and realize value from their investment through deep business understanding of solution plays and customer scenarios.

　　Accelerate Resolution of Technical Blockers and Partner Outcomes: Coach teams to identify resolutions to issues blocking go-live of partner-led customer success projects by leveraging technical subject matter expertise. Support them to lead technical conversations with partners to drive value from their Microsoft investments to service their customers, by delivering all work according to best practices & policies and using repeatable IP.

　　Learn It All: Model the Self Learner mindset through continuous alignment of individual & team skilling to team/area demands and Partner and Customer Success goals​.

　　Other

　　Embody our culture and valuesQualifications

　　Required/Minimum Qualifications

　　Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

　　OR equivalent experience.

　　3+ years of people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

　　3+ years working in/with technology industry SI Partner ecosystem, knowledge of Partner delivery models for both project and advisory work

　　Additional or Preferred Qualifications

　　Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.

　　OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

　　OR equivalent experience.

　　System Integrator (SI) Partner Experience: 5+ years working in/with technology industry SI Partner ecosystem, knowledge of Partner delivery models for both project and advisory work

　　6+ years experience working in a customer-facing role (e.g., internal and/or external).

　　6+ years experience leading technical projects, teams, or functions.

　　Technical Certifications in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

　　5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

　　Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $124,800 - $242,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 - $264,000 per year.

　　Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .