With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

　　We are looking for a Cloud Solution Architect (Azure AI), who will be driving our customers’ transformation on Microsoft Azure. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.

　　Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

　　Responsibilities

　　Customer Centricity

　　Understand customers’ overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value.

　　Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.

　　Ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment.

　　Customer/Partner Insights - Provide feedback & insights from customers/partners.

　　Business Impact

　　Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.

　　Resolution of Customer Blockers - Identify resolutions to Customer blockers.

　　Deliver according to MS best practices & using repeatable Intellectual Property (IP)

　　Apply technical knowledge to architect and design solutions that meet business and IT needs, create Data & Analytics roadmaps, drive Proof of Concepts, and ensure long term technical viability of new deployments, infusing key Artifical Intelligence technologies where appropriate.

　　Technical Leadership

　　Be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements.

　　Learn It All - Maintain technical skills and knowledge, keeping up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform.

　　Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.

　　Embody our culture and values .

　　Qualifications

　　Required Qualifications:

　　Bachelor’s degree in computer science, Information Technology, Engineering, Business or related field AND 4+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting

　　OR equivalent experience.

　　Additional or Preferred Qualifications

　　Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.

　　Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies

　　Technical experience and knowledge in foundational security, foundational AI, architecture design, with depth in one or more of the following:

　　Deep domain expertise in one of the Data-specific areas, such as Azure SQL Data (IaaS/PaaS), deployments and migrations to the cloud, Open-source database deployments and migrations, Cloud Scale Analytics, Data Governance,Datawarehousing etc. OR hands-on experience working with the respective products at the expert level.

　　Experience creating Data & Analytics Proof of Concepts (PoC), Minimum Viable Products (MVPs) for customers that lead to production deployments.

　　Competitive Landscape: Knowledge of key Data & Analytics platforms such as AWS, GCP, Snowflake, etc.

　　Software development practices like DevOps and CI/CD tool chains (i.e., Jenkins, Azure Developer Services, GitHub) and container orchestration systems (i.e., Docker, Kubernetes, Cloud Foundry, Azure Kubernetes Service, GitHub).

　　Experience working in a customer-facing role (e.g., internal and/or external) with ability to build trusted advisor status and deep relationships to bring business value while demonstrating situational awareness and insightful listening.

　　Cloud Solution Architecture IC4 - The typical base pay range for this role across Canada is CAD $88,800 - CAD $165,000 per year.

　　Find additional pay information here: Canada pay information | Microsoft Careers (https://careers.microsoft.com/v2/global/en/canada-pay-information.html)

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .