Cloud Operations Engineer

　　Engineering Pune, India

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　　What We Do

　　Managing cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance with every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and vision.

　　Join us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, and visionaries are welcomed!

　　What You Will Do

　　You will be part of the team that supports cloud infrastructure health and service monitoring 24x7.Monitor and review the incoming alerts from automated monitoring systems or applications, and work on resolution.

　　Day-to-day operational support of product infrastructure on all three major public cloud services (AWS,Azure and GCP)

　　Interact with Developers/ Testers / Solutions Architects on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills

　　Create and manage processes for the secure operations for client accounts.

　　Linux systems and network administrations.

　　Use incident management tools used in incident analysis and troubleshooting, like PagerDuty, OpsGenie, etc.

　　Identify, escalate, and communicate issues in a timely manner.

　　Contribute to building a knowledge base centered on known incidents/defects, frequently asked questions, resolved issues, and applying lessons learned and previous resolutions to new incidents.

　　On-call responsibilities to respond to emergency situations and scheduled maintenance

　　Contribute to and maintain documentation for systems, processes, procedures, and infrastructure configuration.

　　Understand how the product works and how it is used by the customers.

　　What You Will Bring

　　1+ year experience in a support role, providing L2 and L3 support.

　　Minimum 1-2 years of relevant experience in cloud operations, infrastructure management.

　　Familiar in Linux/Unix Operating system around shell/bash scripting.

　　Ability to troubleshoot basic Kubernetes pod issues.

　　Strong understanding of cloud applications, concepts, and the storage, compute, and networking components.

　　Readiness to work in 24x7 rotational shift model

　　Scripting in Shell,Python for automating BAU tasks.

　　Proactive and self-motivated, committed to achieving deadlines, meeting SLAs, and producing results.

　　Ability to be a good listener, and to understand issues. Ability to provide innovative workarounds or design a solution to fix problems.

　　Good to Have Skills:

　　Knowledge of Grafana/ Prometheus/DataDog dashboards.

　　Comfortable with basic DevOps concepts like CI/CD, and Infra-automation.

　　DevOps mindset to automate and ready to integrate daily tasks with integration of open source tools.

　　What Forescout Offers You

　　Managing cyber risk, together – We are led by a visionary leadership team who encourages professional growth and development. We promote a diverse and inclusive culture providing for a collaborative and innovative environment where our team can make an impact on worldwide security while working on technology which is at the forefront of the industry. We are also proud of our competitive compensation and benefits offered. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!

　　More About Forescout

　　Forescout Technologies, Inc. delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, OT, IoT, IoMT. The Forescout Continuum Platform provides complete asset visibility, continuous compliance, network segmentation and a strong foundation for Zero Trust. For more than 20 years, Fortune 100 organisations and government agencies have trusted Forescout to provide automated cybersecurity at scale. Forescout arms customers with data-powered intelligence to accurately detect risks and quickly remediate cyberthreats without disruption of critical business assets. Learn more at www.Forescout.com (https://forescout-my.sharepoint.com/personal/katie_amin_forescout_com/Documents/TALENT%20ACQUISITION/Position%20Descriptions/www.Forescout.com)

　　Our Mission

　　To continuously protect and ensure the compliance of all cyber assets across the modern organization.

　　Our Vision

　　A world where every cyber asset is seen, secure and compliant.

　　Our Cultural Values

　　One Team – We all work together, and we all win together.

　　Cyber Obsessed – We are curious about technology, innovative and passionate about solving problems.

　　Customer Driven – We listen, we learn, and we make it right.

　　Relentless – We're smart, determined, and find a way. We figure stuff out.

　　Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.

　　Our DEI Statement

　　At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision-making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, ethnicity, gender, sexual orientation, religion, disability or any other characteristics protected by law. By embracing Diversity, Equity, and Inclusion we aspire to build a successful culture where we work together and win as One Team.

　　#LI-VS1

　　Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.