Position Name: Client Technology Manager

Reports to: Director

Location/Type: Singapore

Type: Exempt

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values , thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

As a Client Technology Manager, you will be responsible for the technology platform and direction of the customers you are assigned and for the training and development of a team of Systems Engineers and Sr. Systems Engineers.

Responsibilities:

Develop client technology road map and vision

Serve as a main point of contact and act as an escalation point to engineers

Manage the overall relationship with customers and own all technical projects and provide overall oversight, guidance, recommend solutions and consultative services to clients

Identify potential obstacles and suggest operational and security improvements

Manage and coach engineers through knowledge sharing, root cause analysis, and implementing best practices in day to day activities

Mentor, train, and encourage employee engagement to increase productivity and better well-being.

Manage approval of employee wellness time-off requests and PTO.

Execute on the overall Atlas Technica support strategy, and drive team and individual performance through metrics, reporting, and client feedback

Support the team's initiatives for structured career growth and development in line with company vision

Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients

Lead and assist in wide variety of managerial, technical, and operational tasks at all levels of the organization.

Requirements:

Strong experience with Microsoft 365 stack Exchange Online, SharePoint Online, Intune, Azure AD, especially from an architecture and implementation of services standpoint

Systems Administration: Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp

Support of Sophos or similar product for endpoint threat management

Understanding of virtualization platforms such as VMware or Hyper-V

Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls

Implementation and Support of Enterprise networking equipment: Palo Alto / Cisco Firewalls, Cisco Switches, Cisco / Meraki / Ubiquiti WAPs

Understanding of public cloud platforms, specifically Azure, specifically from an architecture or implementation standpoint

Creating and maintaining detailed technical and procedural documentation

The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.

Desirable Qualities:

Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products

Scripting / Automation Framework knowledge: PowerShell and Infrastructure as Code tools

Significant experience with Microsoft Azure

Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ

Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch

Experience with and ability to support Citrix XenApp or similar products

Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat

Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint

More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.