Client Services Technician Location: Foster City, CA Duration: 6 months Description: Responsibilities: Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack. Deploy and maintain end user computers and peripherals. Maintain conference rooms, printers, flex desks, vending machines, and other office equipment. Create, manage, and troubleshoot accounts and access via Active Directory. Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience. Qualifications: 1-3 years of experience in a similar IT Support role. Excellent verbal and written communication skills. Experience with Active Directory, Google Workspace products, or similar platforms. Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS). Windows, Ubuntu, and macOS troubleshooting experience preferred. Experience with Jira / Confluence or similar ticketing and wiki services preferred. Excellent critical thinking, problem solving, and prioritization skills. As a member of the Client Services team, a Client Service Technician will provide support for Client employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.