Canteen One

　　Position Title: CLIENT SERVICES MANAGER - MINNEAPOLIS, MN

　　Pay Grade: 13

　　Salary: $65,000 - $72,000

　　Let’s talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

　　Job Summary

　　The Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas and conducting financial analyses and making recommendations to improve profitability. The goal is to provide outstanding service to our customers that builds and sustains long-term relationships and results in high customer satisfaction and contract renewals and extensions.

　　Essential Duties & Responsibilities

　　Assure accurate and timely financial reporting

　　Inspect reports and summaries to look for possible gaps

　　Performs an ongoing analysis of the portfolio of business managed by analyzing vendor, client and Canteen One financial performance

　　Makes recommendations and presents information to the corporate client’s contact

　　Assure accurate financial expectations for renewals/bids in working with Sales group

　　Facilitate meetings with internal resources to address issues

　　Build, maintain and sustain relationships with clients

　　Have quarterly meetings and business reviews with all top 20 customers

　　Serve as communication point for all of Canteen One and ensure all relevant information is getting facilitated throughout entire Canteen One organization

　　Qualifications

　　Bachelor’s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management

　　Proven financial analysis skill set

　　Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required

　　Demonstrated ability to use both analytical and intuitive judgment and sound decision making in interpreting, developing and applying new methods and policies that affect the business

　　Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships

　　Demonstrated ability to prepare, analyze and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities

　　Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements

　　High level of proficiency in Excel, Word and Outlook required

　　PowerPoint software experience preferred

　　Apply to Canteen One today!

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Associates at Canteen One are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Paid Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Req ID: 1265791