At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

　　Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

　　That’s our vision. We’re driven by it. And we need talented people who share it.

　　If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

　　We currently have an opportunity for a Client Services Associate I, a client facing role.

　　The role:

　　This is an exciting opportunity to join the Client Management side of our Language Services team within the Clinical Research Industry. Do you have an interest in languages and interested in coordinating clinical translation projects, putting your client management skills to use, while focusing on excellent customer service? If you are looking to join a company which will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you!

　　Our Language Services team is part of our Commercialization and Outcomes group who are based at our offices in Lyon, France. The team provides the coordination and management of Translation and Linguistic Validation projects for both internal and external clients. Client Services Associate I responsibilities include but are not limited to: budgeting, proposal writing, client relationship management and timeline planning.

　　You will need:

　　• As the client’s main point of contact throughout the lifetime of a project, successful candidates must possess exceptional communication and customer service skills.

　　• Applicants must also be able to demonstrate drive, passion, great attention to detail and be comfortable managing a variety of tasks at one time.

　　• A background/qualification in Languages, English, Marketing or Business is preferred but not essential.

　　In addition:

　　• Fluency in English both orally and in writing with excellent communication skills

　　• Strong teammate

　　• Experience in managing multiple, varied tasks simultaneously and independently

　　• MS Office Suite

　　• Previous experience in the translation industry- not mandatory

　　Benefits of Working in ICON:

　　Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

　　We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.

　　We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.

　　But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

　　ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

　　If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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