Client Service Supervisor

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　　Job Details

　　Requisition #:

　　193300

　　Location:

　　Reading, PA 19606

　　Category:

　　Client Services

　　Salary:

　　Starting at $40,000 per year

　　Position Details

　　Entry Level Management position

　　Aveanna is looking for a passionate, empathetic, motivated, and COMMITTED individual to join a team that is impacting the lives of families in our community each day. This is an incredible, entry-level opportunity offering amazing growth potential! Jump start your career, learn a lot, and most importantly help our clients every single day!

　　Position Overview

　　As the Staffing Coordinator/Client Services Supervisor you’re responsible for management of the recruitment, hiring, staffing, and scheduling of caregivers that meet our patient’s needs. You will be collaborating with the clinical team, sales, operations, and executive leadership in performance management of the field staff. You will be working with our private duty and non-medical family scheduling needs.

　　Schedule will be Monday – Friday, 8:30am – 5pm

　　After hours on-call schedule – can vary from every other week to 1 time a month dependent on the branch’s needs.

　　Additional compensation for on-call hours

　　Full comprehensive benefits

　　Essential Job Functions

　　Maintains a current awareness of the abilities and limitations of each field/external staff member.

　　Active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.

　　Participates in location recruiting activities including identifying, scheduling, and interviewing potential candidates

　　Assist in provision of orientation and training for new staff members.

　　Coordinates and manages staffing and scheduling needs according to branch location

　　Coordinate orientation and training scheduling

　　Coordinate work schedules by allocating employees in shifts and positions

　　Shift back-fill activities in the event of caregiver tardiness or absences

　　Primary point of contact with patient family regarding staffing schedules

　　You will be in an office environment with occasional field visits during agency operating hours and must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.

　　Requirements

　　High school diploma or GED

　　Six (6) months previous agency staffing or recruiting experience or at least one year of relevant customer service experience

　　Proficient Microsoft Office and typing skills

　　Bilingual a plus

　　Other Skills/Abilities

　　Time Management

　　Effective problem-solving and conflict resolution skills

　　Excellent organization and communication skills

　　Quick-thinking and astute decision making skills

　　Physical Requirements

　　Must be able to speak, write, read and understand English.

　　Occasional lifting, carrying, pushing and pulling of 25 pounds

　　Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting

　　Ability to climb stairs

　　Must have visual and hearing acuity

　　Environment

　　Performs duties in an office environment with occasional field visits during agency operating hours.

　　Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

　　Other Duties

　　Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

　　As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

　　Notice for Job Applicants Residing in California (https://www.aveanna.com/CCPANotice.html)

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