Lex Machina, a LexisNexis company, is seeking a full time Client Relations Specialist (CRS) to join our growing organization. The CRS will serve as the Support point of contact for our clients/subscribers answering inquiries regarding their Lex Machina account information, subscription access requests, product questions, troubleshooting, and more. This position involves heavy e-mailing and occasionally some phone coverage. Ad hoc projects assigned as necessary.

　　This is a great opportunity to learn a business from the ground up and early in your professional career. Legal Analytics is changing the practice of law. This position will give you a chance to become an expert in the legal technology that created the Legal Analytics space.

　　Responsibilities include but are not limited to:

　　The CRS will be the lead voice for Lexis Machina Support and will work closely with the Customer Success Operations Manager and Manager of the Customer Success team to make sure that our Support program runs smoothly, efficiently, and effectively.

　　The CRS will become an expert user of Lex Machina and be able to provide assistance to users with all levels of questions ranging from basic to complicated inquiries.

　　Providing solutions to ensure client satisfaction via telephone and e-mail.

　　Working with Customer Success (CS) team to respond to customer inquiries and questions about the product so that our customers have the best experience possible.

　　Escalating issues as necessary.

　　Reporting customer service trends to Sales and CS teams.

　　Ad hoc projects as assigned.

　　Occasionally lead group trainings or demonstrations for customers who want to learn the basics of Lex Machina.

　　Requirements:

　　BA/BS required.

　　JD or MLS strongly preferred; equivalent legal industry knowledge and experience required.

　　Proficient in MS Office, Google Apps and other commonly used business applications. Experience with Zendesk would be a plus.

　　Exceptional communication and interpersonal skills. Candidate needs to be able to write clearly and concisely.

　　1-3 year(s) professional work experience.

　　Developed customer focus skills.

　　Impeccable follow up and time management skills and the ability to multi-task.

　　Ability to handle stressful situations with patience and flexibility.

　　Excellent attention to detail.

　　Must be a team player who can also work autonomously and use professional discretion in responding to customer requests.

　　Lex Machina provides Legal Analytics to companies and law firms, enabling them to craft successful litigation strategies, win cases, and close business. We are the pioneers of Legal Analytics and our award-winning product is used by global corporations, most of the AmLaw 100 law firms, federal government agencies, law schools, and many other types of organizations . We launched Lex Machina in 2011 for patent litigators. We have and will continue to expand Legal Analytics to all areas of the law with the help of LexisNexis, our parent company. In joining us you will help us answer: What really happens when companies and people end up in court?

　　LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

　　Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

　　RELX is a global provider of information and analytics for professional and business customers across industries.

　　We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

　　In short, we enable our customers to make better decisions, get better results and be more productive.