Reference #: 43802Bring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.We welcome you to apply! When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company.We're seeking Client Operations Manager (COM)  to join our Technology Services Group-Data and Analytics team whose focus is providing stable, scalable, and robust infrastructure for the firm while leading the strategy of our integrated engineering solutions.You'll make an impact in the following ways:Use product, technical, and client specific knowledge to effectively resolve client issues in a timely mannerCoordinate investigation and response by the team for issues requiring escalation to L2 and L3. Fully own escalated issues from inception to resolution to ensure resolution times meet client expectationsDevelop in-depth knowledge of client business and operational workflows by working closely with client operations and production teams. Contribute knowledge of client business practices to overall Data and Analytics knowledge management (Knowledge Based(KB) articles, test cases, etc)Engage in early stages of client lifecycle to share ownership of key implementation decisions; influence decisions with an eye towards post-implementation operations and long-term client success. Maintain ownership of decision logs after implementationTo be successful, we're seeking interest in the following areas:Technology - providing client-focused, technology-based solutions, enhancing client success through world-class software and leading-edge infrastructure.Effectively advocate on behalf of client needs to GSS leadership as well as leadership in other Data and Analytics areas (Research &Development (R&D), Eagle Managed Services (EMS), Infrastructure Engineering, Product Management, OMNI Digital Services (ODS), etc.)Maintain regular communication with client for open issuesProactively identify opportunities to increase client satisfaction and overall value of Data and Analytics suite (training, new projects, sales opportunities, etc)Participate in on-call rotation to help manage critical client issues reported outside of normal business hours, includes both weekdays and weekends  (Expected participation is approximately 2 weeks per calendar year)Travel: The COM role is not expected to be travel-intensive, and is estimated to have up to 10% travel. Depending on the needs of each client and the training plan for each COM, the travel requirement may increase as neededAt BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:Fortune World's Most Admired Companies & Top 20 for Diversity and InclusionBloomberg's Gender Equality Index (GEI), Disability: IN - 100% score100 Best Workplaces for Innovators, Fast CompanyHuman Rights Campaign Foundation, 100% score Corporate Equality IndexCDP's Climate Change 'A List'Our Benefits:BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster yo r personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

　　BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.Minorities/Females/Individuals With Disabilities/Protected Veterans.