TheDepartment of Developmental Services(DDS), Southeastern Residential Services,is seeking a Clerk IV who will provide administrative support toa large number ofprofessional staff and is committed to upholding the department’s fundamental mission of protectingand advocating foradults with intellectual disabilities. The Clerk IV will quickly and accurately process data from a variety of sources, greetand direct clients and visitorsamonga variety of otheradministrative duties. Duties and Responsibilities (these duties are a general summary and not all inclusive): * Utilize Microsoft Office Applications - Word and Excel - with accuracy. * Perform accurate typing, word processing and data entry. * Maintain case archive process for the office:filing, records management, archive submissions, archive requests, etc. * Receives and distributes incoming mail, memoranda, packages, etc., to appropriate individuals within the assigneddepartment. * Operates standard office machines and equipment requiring brief orientation for use such as photocopiers, and other copying machines, telephone systems, postage meter, calculators, adding machines, etc. * Track the data drive information used in case assignments and personnel management. * Serve as a receptionist.  Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed. * Provide administrative /clerical support and projects as assigned. * Provide routine information concerning agency office locations,programsand services. * Assistwith processing mail andfaxas necessary. * Maintain filing system. * Assist in the support ofExecutiveDirectoras needed.   PREFERRED QUALIFICATIONS:  * Demonstrated ability in Microsoft Office Applications – Word, Excel, etc.  * Competency to effectively handle complaints presented or referred to the Director. * Aptitude to work with culturally diverse populations. * Demonstrated ability tomaintaina professional demeanor in the public forum.  * Capacityto plan, organize and carry through on office event. * Inclination to carry out work activities with a minimum of direction. * Ability toestablishsystems to improve overall performance of all clerical functions. * Proven ability to organize andmaintainfiling systems. * * * SCHEDULE INFORMATION: * Full-time – 37.5-hour weekly position * Monday through Friday, 9AM-5PM * Days Off: Saturday and Sunday About the Department of Developmental Services: The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities includingAutism Spectrum Disordertoparticipatefully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individualsthroughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. For more information about our agency and programs visit: www.mass.gov/dds  Pre-Offer Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants". Education,licensureand certifications will be verifiedin accordance withthe Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If yourequireassistancewith the application/interview process and would like to request an ADA accommodation, please click on thelinkand complete the Reasonable Accommodation Online Request Form For questions, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option #4. First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.* II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.* III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.* IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.* Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. *Job: Administrative Services *Organization: Department of Developmental Services *Title: *Clerk IV Location: Massachusetts-Middleboro - 151 Campanelli Dr Requisition ID: 240000I0