This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4085304

　　When it comes to making a meaningful difference in the lives of ourcustomers and employees, USAble Life is always ready. We are a diversegroup of individuals working together to go the extra mile.Through ourDEI initiatives, employees feel empowered to bring their talents andvoice to our culture.

　　Our passion for delivering the best products is matched only by ourpassion for our people. We are committed to making a meaningfuldifference in the lives of others which extends beyond our office walls.USAble Life has a long tradition of supporting our communities, and wereproud of the fact that our employees share that commitment.

　　We have been recognized as a Best Places to Work in Arkansas, Florida,and Hawaii. Youll be rewarded with opportunities for personal andprofessional development and opportunities for advancement. This,coupled with our engaging culture and a comprehensive benefits package,ensures we are committed to our employees.

　　Check out how we make a meaningful difference in the lives of others!

　　https://player.vimeo.com/video/518665804

　　What We Offer You:

　　A culture that values employees and celebrates, empowers, andinspires a diverse workforceOutstanding and affordable benefits packageYearly bonus potential and annual increasesPTO provided at date of hire11 paid holidays401(k) with up to 6% match; fully vested from day 1Remote opportunities with company-provided equipmentTeam-oriented, collaborative group of peersCareer advancement opportunitiesTuition ReimbursementEmployee Assistance ProgramInclusion Council and Employee Resource GroupsRecharge Days and Volunteer Time OffThis is a remote position.The base salary range for a Claims Manager is \$79,000 to \$114,000.Actual salaries will vary by geographic location and are based onfactors such as candidates qualifications, experience, skills,competencies, and internal equity. In addition to base compensation,this role is eligible for an annual incentive plan based on companyperformance and individual performance.

　　Manager, Claims Overview

　　Provides leadership to Claims Supervisors through guidance,coordination and implementation of department procedures and companypolicies, and serving as a role model.Responsible for staff development, prepares performance review,promotion criteria and administrative action documentation; reviewswith staff as necessary.Processes and conducts over authority reviews and releases benefits.Responds to customer inquires and assists with escalated claimsissues. Works with DOL, DOI and vendors on claim questions,reporting or investigative issues.Prepares and reviews reports on claims elements including turnaroundtime, error rates and workload distribution. Provides oversight anddirection regarding customer demand and recommends adjustments toclaim processing and operations.Essential Duties

　　Monitors team performance and quality and provides training,coaching, and oversight of team training on a consistent basis.Researches, plans and prepares departmental reports. Evaluatessolutions and processes and can approve implementation at a teamlevel.Processes, reviews and audits claim files and releases benefits ofprocessed claims. Assists team with escalated customer complaintsaccording to Best Practices.Manages employee goals, performance, and timekeeping. Conductsperformance management, coaches, and approves personnelrecommendations. Manages interviewing, recruiting, and onboardingprocess.Monitors customer satisfaction in an effort to drive action plansfor improvement.