FocusKPI is looking for a Channel Release Program Manager to join our client, a high-tech SaaS company. The team is seeking a passionate and experienced consultant to play a pivotal role in the successful launch and scaling of their exciting new quote-to-cash experience for the Solution Partner Community. You will be responsible for creating a seamless onboarding experience for users, gathering valuable feedback, and developing a comprehensive plan for scalability to ensure the application thrives as it grows, as well as providing Channel Leadership with ongoing updates on product adoption.

　　Work Location: Remote: anywhere in the US

　　Duration: 8 months with potential for extension depending on your performance & budget

　　Pay Range: $90/hr to $103/hr

　　Responsibilities:

　　Onboarding:

　　Design and implement a user-friendly onboarding process that effectively guides users through the application's functionalities and features across all phases of development

　　Collaborate to scope and develop engaging onboarding materials, such as tutorials, FAQs, and video guides, to maximize user understanding and retention

　　Collaborate with the development and design teams to ensure the application interface is intuitive and user-friendly, minimizing onboarding challenges

　　Feedback Collection:

　　Implement a robust system for collecting user feedback through surveys, interviews, and user testing sessions

　　Analyze collected feedback to identify key user pain points, areas for improvement, and potential feature requests

　　Prioritize feedback based on impact and feasibility, and present actionable insights to the development team and stakeholders

　　Scalability Planning:

　　Assess the application's current infrastructure and architecture for scalability potential

　　Develop a comprehensive scalability plan that outlines strategies for handling increased user traffic, data volume, and resource demands

　　Analyze and recommend suitable cloud-based solutions or other technologies to facilitate efficient and cost-effective scaling

　　Collaborate to define and streamline a progressive release and testing plan including all necessary requirements

　　Additional Responsibilities:

　　Collaborate cross-functionally with product, development, marketing, and customer support teams

　　Effectively communicate complex technical concepts to non-technical stakeholders

　　Qualifications:

　　Minimum of 10 years of experience is required

　　Information management systems, business technology, product management- all good degrees for this role

　　Proven experience in designing and implementing successful onboarding programs for software applications

　　Strong understanding of user experience (UX) principles and best practices

　　Expertise in collecting and analyzing user feedback to drive product improvement

　　Its a blend of Product management (working with products), SaaS, Ecommerce, Release management, Channel experience, GTM and Partner based role

　　Knowledge of scaling strategies for cloud-based applications and infrastructure

　　Knowledge of tools like JIRA, Confluence, Trello etc.

　　Experience with Cloud SaaS

　　Software industry would be beneficial and preferable (Enterprise level software companies would be a best fit)

　　Excellent communication, collaboration, and presentation skills

　　Ability to work independently and manage multiple priorities effectively

　　Strong analytical and problem-solving skills

　　Thank you!

　　FocusKPI Hiring Team

　　Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California with an East Coast office in Boston, Massachusetts.

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