Summary Serves as the Change Management and process improvement project team leader in the Headquarters (HQ, Defense Commissary Agency (DeCA), Office of the Director/Chief Executive Officer (CEO), Change and Strategic Management Office. The primary purpose of this position is to facilitate CM and leads subject-matter experts to increase customer satisfaction levels and DeCA's business productivity. Responsibilities Serve as a Change Management (CM) and process improvement project team leader responsible for the implementation of projects throughout the Agency using CM and Continuous Process Improvement (CPI) methodology and tools. Lead teams in CM techniques, value stream and process mapping, defining, and implementing process improvements on key initiatives that result in significant improvement in service delivery, reduced unit costs, increased quality, and effective and efficient use of DeCA resource. Manage the development and maintenance of methods and systems for measuring the degree to which project goals, objectives and metrics are being met. Inform the CM Officer of project goals, objectives, and metrics results and recommend appropriate corrective action(s). Act as a liaison between management, employees, and project teams working CM initiatives. Provide a variety of reports and other written work products. Prepare and deliver briefings or presentations in both formal and informal settings. Read the entire announcement before starting the application process. Requirements Conditions of Employment Qualifications You must meet the Office of Personnel Management (OPM) qualifications for series 1101 and additional requirements by the announcement closing date. Experience: One (1) year of specialized experience equivalent to at least the GS-12 grade level. Experience can be under other Federal service pay systems, private sector, or military. Examples of qualifying experience include: Change Management trained-certified and/or Black Belt trained-certified . Lead, advise, and communicate CM, CPI, and L6S principles, concepts, and methodologies. Plan, facilitate, lead, and work CM, CPI, and L6S projects. Communicate theories and techniques of data retrieval and data manipulations procedures, analysis, and workflow improvement. Identify waste, defect, customer service, and other product or service quality improvement opportunities. Analyze and evaluate data to develop creative solutions. As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in the position's competencies (knowledge, skills, abilities, and other characteristics). Management and Organizational Principles Minimum Qualifications GS-13 Planning and Evaluating Technical Credibility Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not Covered Obligated Position: No Those retired under CSRS or FERS considered: No. DoD criteria not met. Work environment: Occasional travel is required in the performance of the assignments, and the work is typically performed in an adequately lighted and climate-controlled office environment. Recruitment/Relocation Incentives Offered: No Telework eligible: Yes, as determined by the agency policy. Remote work eligible: No Education You may not use education to qualify for this position. Additional Information Executive Order 12564 requires a federal workplace to be free of illegal drugs and prohibits the use of illegal drugs both on and off duty by federal employees. As a reminder, marijuana is still classified as an illegal drug by the Federal government and is prohibited for use by Federal employees even if such use is legal in the state where the Federal employee resides and/or works. The Defense Commissary Agency is a Drug-Free Federal Workplace where the use of illegal drugs will not be tolerated and may result in penalties up to and including removal from Federal service. Positions will be filled under the DIRECT HIRE AUTHORITY FOR CERTAIN PERSONNEL OF THE DEPARTMENT OF DEFENSE, Title 5, United States Code, Section 9905. Upon first appointment to a civilian position in the Federal government, you are entitled only to the lowest step (Step 1) of the grade for which selected. The display of a salary range on this announcement does not suggest or convey an entitlement to a higher rate of pay. The minimum age requirement is generally 18 years. Employing those under 18 may be possible under certain circumstances. If under 18 years of age, ensure you provide documentation showing how you are eligible. Applicants with financial difficulty are not automatically removed from consideration. Selectees are required to complete an online onboarding process. Retired military service members cannot be appointed to a Department of Defense (DoD) civilian position within 180 days of their retirement date. 5 United States Code 3326. The work of the position requires access to DeCA Information Technology (IT) systems, including PII and IT Level II systems. Travel by military and commercial transportation including air or land may be necessary in the performance of the official assigned duties. Must be able to obtain and maintain security clearance eligibility based on appropriate background investigation. This position involves access to or control over personal, private, sensitive but unclassified, controlled unclassified or proprietary information. Through the course of assigned duties, the incumbent will have access to sensitive information, and the decisions made may affect working conditions at DeCA. The incumbent provides direct support to and has a confidential relationship with key Agency officials. The following may result in a rating of ineligible. Ineligible applicants receive no consideration. Submitting an incomplete application package, such as missing documents, illegible documents, and/or missing information necessary to determine qualifications and eligibility. A resume reflecting part-time (PT)/full-time (FT) or nothing rather than the number of hours worked per week (e.g., 40, 30, 20, etc.) is incomplete. Submitting encrypted documents or uploading Adobe portfolio documents. Submitting any document that contains a photo or image of you. Including social media links, inappropriate material or content, classified or government sensitive information, or personal information such as age, gender, race, religion, or social security number on your resume. Overstating your qualifications and/or experience in your application materials or questionnaire responses. Deliberately attempting to falsify your application information, such as copying portions of this announcement into your resume.