Title: Change Management Lead

　　Location: United States-Illinois-Wood Dale

　　Job Number: 15303

　　SUMMARY:

　　This role offers the opportunity for an experienced Change Management Lead to have a major impact on an existing stream of digitalization and innovation efforts at AAR, an established world leader in the aviation maintenance and repair market. A Change Management program designer and broad thinker with the ability to also drill down into the details is needed to lead AAR into its digital future. Own the change related aspects of a large-scale technology transformation and application development program for our MRO business as well as other innovation efforts throughout the many business units of this global service provider to both the commercial and government markets. This leader should love the challenge and be excited by the opportunity to develop a high visibility CM program from the ground up alongside a very productive team generating digital change with aviation industry altering impact.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　Top Areas of Focus:

　　*Relationship Building/Management: * Build and leverage key relationships across the operations/business team, various app end user groups, program stakeholders. Coach managers, supervisors, and key influencers to improve implementation communication.

　　*Project / Program Management: * Design, build, lead and Will own all the or lead key elements of a multi-year, multi-million dollar technology change initiative.

　　End User Engagement:  Ensure business user / app user engagement throughout the design and development cycles. Manage a complex cross section of participants from across the technology and business teams.

　　*Transformation: * Develop, communicate, and implement a vision for transformation outcomes. Help people understand and adopt new technologies and workflows.

　　Training and Support:  Develop and deliver product and training content. Help establish and manage the end user support program for a set of business applications. Consult with staff members to identify and manage anticipated resistance.

　　Measuring and Reporting: Tracking implementation progress and reporting back to management from the C-suite to the floor of the hangars and every level in between.

　　Strategy: Prepare change management strategies to reduce expenses, increase revenue, and maximize efficiency. Create communication and training plans to enable smooth implementation of the strategy.

　　*Role Details/Duties:  *

　　Manage the business user, customer, and regulatory engagement aspects of the overall program plan

　　Uncover and understand customer needs and translate them into requirements

　　Assess and establish mitigation plans for key risks and assumptions as part of a larger program plan

　　Use Domo/analytics tools to analyze performance indicators, evaluate experiments, etc.

　　Participate in the creation and maintenance of proper product documentation.

　　Skills/Characteristics:

　　Empathy for business users and a keen ability to understand before/after states of large-scale transformation and how to build a bridge between them

　　Excellent written and verbal communication skills

　　Comfort with presentations to large and small audiences, both in-person and online.

　　Ability to develop and deliver training content and other communications related to enterprise applications

　　Comfort with ambiguity, rapid iteration, and fluid prioritization

　　Ability to contribute ideas to overall expansion of AAR Digital products, services, and approach to the marketplace

　　Familiarity and comfort with industrial, highly regulated, highly complex work environments (and an appropriate eye for detail to be successful in that context)

　　CORE COMPETENCIES:

　　Business Savvy

　　Product Team Leadership

　　Strategic Management & Road Mapping

　　Change Management

　　Building relationships and partnerships

　　Transformational Management

　　Talent Management

　　Accountability

　　Qualifications:

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

　　EDUCATION and/or EXPERIENCE:

　　Bachelors degree in a related field (process improvement, project management, LEAN, etc.)

　　3 years working as part of a technology team in an enterprise context, aviation/aerospace preferred

　　Demonstrated leadership and communication abilities

　　Experience with MRP or ERP systems required

　　Participation in major ERP migration(s) or transformation a plus

　　PHYSICAL DEMANDS/WORK ENVIRONMENT:

　　The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.

　　The environmental characteristic for this position is an office setting.

　　Candidates should be able to adapt to a traditional business environment.

　　We offer a comprehensive benefits package, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, PTO, as well as opportunities for professional development and growth.

　　If this sounds like the right opportunity for you, please click “Apply Online” at the bottom of this page.

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　　AAR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.