About the Role & Team

　　Are you interested in being a significant part of events at the most magical place on Earth? The Celebrations and Events team creates experiences for our guests in the realm of life celebrations, local corporate and more!

　　What You Will Do

　　As a Sales Coordinator, you will provide support to the Sales Managers by handling daily administrative and clerical duties while also providing client support with Meeting and Convention Ticket products, as well as event planning and execution. You can expect to engage with first time Guests and repeat Guests who have a stay or event activation in any one of our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, Disney Springs, and other event venues. Collaboration, organization, communication, and the ability to multi-task are keys to success with this high volume, fast paced Team. Partners include, but are not limited to Disney Official and Great Neighbor Resorts, Orange County Convention Center Sales and Services, Visit Orlando Sales and Destination Services, Disney Event Group, Resort Sales, Group Reservations, Resort Operations, Park Event Operations, Group System Support, Transportation, and Security.

　　This role reports to the Senior Sales Manager-Celebrations & Events

　　On any day, you will:

　　Handle basic group contact requests and answer questions about admission ticket options, creative events and function space, general resort or park information, event venues, etc.

　　Drive revenue by providing clients with Theme Park Ticket options, bulk ticket orders and private event solutions and enhancements

　　Support two or more Senior Sales Managers with client site visits, schedules, expense reports and additional tasks as assigned

　　Timely and accurate completion of assigned projects and administrative activities / tasks

　　Create Disney Event Group, Food & Beverage and/or Dinner Show agreements and deposit schedules

　　Provide accurate data documentation for deposit collection

　　Maintain The Walt Disney Company standards of safety, professional and personal

　　Represent The Walt Disney Company with the highest level of professionalism at all times

　　Required Qualifications & Skills

　　Knowledge of Group Markets, Meeting and Convention Tickets, Catering / Banquets, Conventions, Resorts Rooms and Events

　　Flexibility in scheduling and availability to work, nights, weekends and holidays based on event schedules and needs

　　Exceptional ability to respond and resolve inquiries in a high volume, fast paced environment

　　Self-motivation to know when to take alternate action to improve efficiency and work independently

　　Excellent communication and comprehension skills, both verbal and written

　　Problem solving skills, organizational skills, as well as continuous improvement process skills

　　A passion for outstanding guest service and have at least 6 months’ work experience responding and recovering complicated guest concern issues

　　Team focus to support your co-workers as needed, share best practices and maintain close partnerships with Cast Members from other lines of businesses

　　Computer proficiency within a Windows environment while being able to adapt to new software

　　Preferred Qualifications

　　Proficiency with Meeting Matrix, Siebel, DSCS Systems, and Bolt (or equivalents)

　　Knowledgeable of Walt Disney World event function space in Resorts, Theme Parks, and other facilities.

　　Negotiation skills and influencing abilities

　　Food & Beverage and/or Resort Rooms experience

　　Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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　　Job ID: 10074850

　　Location: Celebration,Florida

　　Job Posting Company: Walt Disney World Resort

　　The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.