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Case Managment Support & Service Coordinator
Case Managment Support & Service Coordinator-March 2024
Pittsburgh
Mar 28, 2026
About Case Managment Support & Service Coordinator

  Case Managment Support & Service CoordinatorPsychology - Pennsylvania-Pittsburgh - (24000058) This is a full-time Case Management Support & Service Coordinator position in the Department of Psychology at the University of Pittsburgh. The candidate will be part of a multidisciplinary team that ensures the safety and wellbeing of parents with children throughout Allegheny County.  The candidate will display and exhibit high quality service and be key in support and service offering, connecting, and coordinating families to resources, services with ongoing follow up and care management.  In addition, the Support & Service Coordinator will assess the overall needs the parent has for specific resources provided and assist parent with follow through to ensure the service offering was completed.  In addition to direct service provision with families, the staff member will work closely with the Hello Baby Team, which includes Family Check-Up clinical staff, the Service and Outreach Coordinator, and our Community Services partners at Allegheny County Department of Human Services 

  Must have ability to work with individuals who have experienced trauma (trauma-informed), work with individuals with low literacy and mental health challenges- Effectively communicate with parents, staff, community partners/service agencies via phone, in person, in writing, and via text.   Navigate various databases, (locating/updating family information, entering data). Communicate knowledge of the numerous and diverse services in and around Allegheny County and be familiar with the many service programs available for families with young children.  Willingness to meet parents in their local communities, including home visiting and community agencies - Ability to work a flexible schedule to accommodate parent availability

  Job SummaryProvides individual and group counseling, crisis intervention, and drug and alcohol assessments; creates assessments and therapeutic courses of action. Creates and facilitates student psycho-educational, prevention, and support groups as well as student success programming. Instructs undergraduate classes; administers campus-wide initiatives. Assists to train interns and staff.

  Essential Functions Connecting families with intervention programs.  Describing the plethora of resources that are available to help families with young children. Meet with parent/guardian of the families in their home and/or public community setting. Facilitate community connections -- liaising with community providers. Work closely with Family Check-Up interventionists to collaborate with various services being provided to service/assist families. - Support families with completion of paperwork for services, such as housing, food, etc., and obtain much needed documentation that accompanies each application. Attend training and staff meetings both in-person and remote. Actively participate in weekly reflective supervision and other meetings as needed Accurately log all correspondence and services provision with families. Following up with families and intervention providers to ensure connections have been made and follow through with planning and family goal attainment. Providing correspondence/follow up to FCU Coaches as needed re: their families and to Supervisor or Hello Baby personnel as needed/requested.

  Physical Effort Position is mostly sedentary and will require an individual to lift/carry goods (up to 30 pounds) needed for families. Individual should be able to move about between offices and walk stairs as necessary traveling to families' homes and agencies throughout Allegheny County.

   The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create an maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

  The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

  The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit hr.pitt.edu/contact-ohr to learn more.

   Assignment Category Full-time regularJob Classification Staff.Clinical Social WorkerJob Family Health ProfessionalsJob Sub-Family Behavioral & Mental HealthCampus PittsburghMinimum Education Level Required Master's DegreeMinimum Years of Experience Required No experience requiredWill this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.Required Licensure/Certification MSW + LCSWAdditional details about Required Licensure/Certification 3 years case coordination/case management/service coordination experience with a strong community engagement background. Prior training and experience in family-based intervention suggested but not required.Work Schedule Monday - Friday variableWork Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.Hiring Range TBD Based Upon QualificationsRelocation Offered NoVisa Sponsorship Provided NoBackground Check For position finalists, employment with the University will require successful completion of a background checkChild Protection Clearances The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.Required Documents ResumeOptional Documents Not Applicable

  PI234795156

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