Cargo Services Officer

　　CSD - Cargo Services Delivery

　　Miami, Florida, USA

　　Cathay Pacific

　　Application Deadline31 Jan 2024

　　Company Description

　　Move Beyond! To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can go!

　　Role Introduction

　　Cathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo team in Miami. The successful candidate will assist with the operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay Service levels and regulatory requirements. The candidate will also being providing support to port management to drive service excellence while also ensuring the highest standards of safety.

　　Key Responsibilities

　　Customer Service

　　Support cargo reservations and bookings whilst providing exemplary customer service

　　Provide timely vendor notification for on time and delayed flights

　　Provide timely shipment status updates to customers

　　Help to manage Ground Handling Agent performance and provide guidelines and instructions

　　Support the established performance targets through operational oversight and participation

　　Administrative Support

　　Prepare flight documentation for crew and Customs

　　Check and review post flight documentation

　　Prepare post flight reports in a timely and accurate manner

　　Provide freighter catering uplift and last minute changes

　　Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision

　　Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments

　　Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.

　　Assist with various administrative station tasks such as SAP

　　Coordinate weather diversions at diversion sites

　　Handle diversion of Cathay Pacific Flights when required

　　Assist with crew administration and support matters at the port

　　Support station training activities as required

　　Support station management in supplier oversight including reporting Ground Handling Agent performance issues

　　Any other reasonable task as requested

　　Ramp Coordinator (RCO)- note typically for Freighter ports so may not be applicable for every Cargo Services Officer role

　　Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.

　　Monitor the optimization of space utilization for loaded Unit Load Devices and the belly of freighters

　　Ensure aircraft searches required by the Security Program are conducted prior to loading

　　Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office

　　Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule

　　Quickly resolve issues on the ramp as required

　　Ensure safe operations are maintained at times particularly during loading and unloading of freighters

　　Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution

　　Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items

　　Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator

　　Any other reasonable task as requested

　　Safety, Security and Compliance

　　Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements

　　Undertake quality check programs established by Head Office and participate in audits as required

　　E&A

　　Emergency and Accident and Crisis Response responsibilities as requiredRequirements

　　Academic Qualifications

　　Completion of High School / GED or equivalent combination of education, training, and experience is requiredKnowledge, Skills, Training and Experience

　　Minimum 2 years’ experience in the cargo industry is an advantage

　　Strong communication skills

　　Natural customer service orientation

　　Attentive to detail

　　Knowledge of MS Word, Excel and PowerPoint

　　Additional Requirements

　　Fluency in English and Spanish is strongly preferred

　　Must possess a valid state issued driver’s license

　　Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer

　　Obtain and retain necessary credentials and clearances (CBP Customs Seal and Driving Icon) per local requirements

　　Must successfully pass safety training examination and receive certification before starting operations

　　Strong cognitive reasoning and mathematical skills are essential

　　Ability to inspect and assist in manoeuvring loaded pallets up to 50 lbs frequently

　　Ability to manage competing priorities in a fast-paced environment with tight deadlines

　　Comfortable working at the warehouse, on aircraft, and outdoors on the tarmac in all weather conditions

　　Must comply with the Company’s mandatory COVID-19 Vaccination policy

　　Must have the right to live and work in USA

　　Background & Security

　　Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge.

　　Employment will require successful completion of a ‘Background Check’ and ‘Drug Free Workplace’ test

　　Benefits

　　Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.

　　Travel Privileges on Cathay Pacific Airways Global Network

　　Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.

　　Generous 401K Matching Program

　　Paid Holiday & Vacation

　　LTD & Basic Life Insurance

　　If this position requires a uniform, a uniform allowance will be provided.

　　Personal & Application Information

　　Cathay Pacific Airways is an Equal Opportunity (EOE) (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf) and Affirmative Action (AA) (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against. Cathay Pacific Airways is an E-Verify participating employer.

　　If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: [email protected] .