This position will be accountable for designing, delivering and maintaining the Long-Term demand forecasting and supply planning needs. Responsible for developing a methodology that will highlight in advance a comprehensive view of staff capacity.

　　As the Resource Planning Advisor, you are responsible for long range forecasting, project analysis, consolidation of actual volume and cost information along with ad hoc analytical support. The Resource Planning Advisor collaborates with finance, operations partners and others to ensure the accuracy of our financial results, variance drivers, and developing risk mitigation plans. This position will possess strong project management, interpersonal skills and exhibit initiative and intuitive solutions based strategic thinking.

　　Responsibilities:

　　Creating, Reengineering and implementing capacity planning and forecasting Analyze customer data such as contact volume, inventory TAT trends while accounting for state mandated processing requirements. Leverage data and predictive analysis to clearly articulate problems and influence decisions that support the strategic direction. Develop long range capacity model accounting for business needs and priorities. Accountable for maintain and building relationship with finance and other key business partners. Responsible for quarterly financial submissions Strong team player Ability to work with minimum supervision.

　　Qualifications:

　　BA/BS in Finance, Accounting, Economics or related field strongly preferred

　　2 years Verint Workforce management planning experience (preferred)

　　3 years minimum of advanced data analytics, resource planning tools or Workforce management software

　　Exceptional verbal and written communication skills with demonstrated ability to research, problem solve, trouble shoot, lead, influence and partner across a matrix organization.

　　Experience in modeling sequential data, statistical forecasting, and time series models (ARIMA, SARIMA with seasonality and trends)

　　Knowledge of SQL, Hyperion strongly preferred

　　Demonstrate the ability to lead with minimal direction.

　　Display ability to collaborate and develop effective relationships.

　　Ability to work with a high sense of urgency.

　　Strong attention to detail

　　Ability to tell the story.

　　Dedicated workspace at home

　　If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

　　For this position, we anticipate offering an annual salary of 76,500 - 127,500 USD / yearly, depending on relevant factors, including experience and geographic location.

　　This role is also anticipated to be eligible to participate in an annual bonus plan.

　　We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

　　About The Cigna Group

　　Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

　　Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

　　If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

　　The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.