Description

　　Responsible for all post-sale activities of assigned clients and associated campaigns, including post-sale stewardship, inventory management, post-sale reporting, creating a strategic make-good/under delivery plan, and providing exceptional execution of client campaigns. Ensures full integration of varied knowledge to determine business and functional priorities as it relates to the client campaign. Acts as a key business partner providing oversight in a complex and critical environment for the full life-cycle of the client campaign. Works with moderate guidance in own area of knowledge.

　　Requirements

　　Responsibilities:

　　• Manages and facilitates the fulfillment of larger contracts with more specific and complex requirements, revisions, and copy into a traffic-ready status, including transferring orders from sales to traffic/stewardship, facilitating copy instructions and related communications between clients and traffic, and processing revisions as required leveraging shared services resources as appropriate.

　　• Determines when to deviate from established policies and procedures to ensure fulfillment of contract requirements.

　　• Acts as primary business partner to traffic and other departments, as necessary, to ensure fulfillment of any special requirements by interpreting contract requirements, researching discrepancies or inconsistencies, and developing and implementing alternative solutions.

　　• Develops partnership with sales organization to lead all efforts to maintain and manage the execution of the entire client campaign life cycle such as making schedule changes, developing and implementing efficiencies and opportunities, and acting as first responder for any client issues that arise.

　　• Develops and executes alternative solutions to ensure attainment of client expectations and to resolve issues for make goods/under delivery.

　　• Review and act on pre-empt notices, oversell reports, and other related inventory information.

　　• Develops ad hoc performance reports, provides analysis, insight, and recommendations to enhance success of current and future campaign performance, such as ratings achievements, run rates.

　　• Develops best practices or solutions to improve campaign processes and define metrics to measure process effectiveness.

　　• Consistent exercise of independent judgment and discretion in matters of significance.

　　Additional Skills:

　　• Superior attention to detail

　　• Outstanding ability to multi-task

　　• Exemplary follow-up/follow through

　　• Advanced Microsoft Office suite skills, specifically Excel, Word, Outlook

　　• Ability to embrace change in a fast-paced environment

　　• Willingness to learn new systems and software

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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