Call Center Support I

　　Lowell, AR - Flex Warehouse

　　Job Title:

　　Call Center Support I

　　Department:

　　Customer Service & Contact Center Operations

　　Country:

　　United States of America

　　State/Province:

　　Arkansas

　　City:

　　Lowell

　　Full/Part Time:

　　Full time

　　Job Summary:

　　Under close supervision, this position will support external/internal clients and customers by routing phone calls, answering questions, resolving basic problems, and providing first in class customer service.

　　Job Description:

　　Schedule:

　　Monday - Friday 7:30am- 4:30pm

　　Not a remote position

　　Key Responsibilities:

　　Answer inbound customer service calls and inquiries via the telephone and email; provide first-level response, troubleshoot and redirect phone calls when appropriate • Additional projects/tasks as needed

　　Engage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industry

　　Research and report on client complaints, help resolve client complaints, and ensure that problems can be resolved in a timely manner

　　Identify employee, client, or customer issues and determine appropriate course of action for effective resolution

　　Receive and respond to routine correspondence following established procedures not requiring management review

　　Understand and implement administrative systems, procedures, policies, and practices

　　Communicate with people within and outside of the organization (answering questions, addressing concerns, resolving basic problems, etc)

　　Collaborate with team and internal business partners to resolve basic challenges and develop useful knowledge becoming fluent in the language of logistics and transportation

　　Qualifications:

　　Minimum Qualifications:

　　High School Diploma or GED equivalent with 1 year of customer service-related experiencePreferred Qualifications:

　　College degree in progress and/or 1-2 years of experience within customer service or helpdesk atmosphere

　　Ability to work both individually and as a team

　　Basic deductive reasoning skills

　　Experience in the transportation industry

　　Experience working in a fast-paced environment

　　Knowledge of J.B. Hunt

　　Proficient Computer Skills including Microsoft applications

　　Telecommunication manners, patience, customer service

　　Education:

　　Associates: Business Administration/Management, GED (Required), High School (Required)

　　Work Experience:

　　Clerical/Administrative, Customer Service/Account Manager

　　Job Opening ID:

　　00533136 Call Center Support I (Open)

　　“This job description has been designed to indicate the general nature and level of work performed by

　　employees within this classification. It is not designed to contain or be interpreted as a comprehensive

　　inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

　　The requirements are representative of the knowledge, skill, and/or ability required. Reasonable

　　accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion,

　　sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.”

　　Posted Today

　　Full time

　　00533136

　　About Us

　　Fortune 500 experience. Career advancement. Nationwide relocation possibilities.

　　Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

　　Why J.B. Hunt?

　　J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

　　What are we looking for?

　　J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.

　　J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.

　　J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.