Description

We are offering a contract to hire opportunity for a Bi-lingual Call Center Specialist in the mechanical industry, located in Las Vegas, Nevada. As a Call Center Specialist, your role will revolve around providing top-notch customer service in both Spanish and English and offering technical support to our diverse clientele.

Responsibilities:

• Deliver high-quality customer service in both Spanish and English via various communication channels such as phone, email, and live chat.

• Collaborate with team members to address and resolve customer concerns in a timely and efficient manner.

• Keep a detailed record of customer interactions and update our system meticulously.

• Cater to customer inquiries about our products, guiding them through their queries and concerns.

• Provide technical support to customers, assisting them with troubleshooting their issues.

• Work on a rotating weekend schedule to guarantee consistent customer support.

• Monitor customer accounts and take necessary actions based on the situation.

• Utilize your skills in conflict resolution to handle challenging customer situations smoothly.

• Maintain the swift pace of our call center by managing high volume customer interactions effectively.

Requirements • Minimum of 1+ years of experience in a call center role.

• Proven experience in a fast-paced, high volume inbound call center.

• Demonstrable skills in call center customer service and operations.

• Familiarity with call center metrics and their importance in evaluating performance.

• Prior experience in a similar role within the machinery manufacturing industry is advantageous.

• Proficient in conflict resolution and able to maintain composure in stressful situations.

• Strong customer service skills with a focus on resolving customer service issues effectively.

• Ability to deliver superior customer service consistently.

• Previous experience in a call center environment is preferred.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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