Call Center Representative

　　Part Time • Remote Flexible - US

　　Status:Part-time, Non-Exempt, potential to become full-time

　　Location: Remote (ACCEPTING APPLICANTS WHO ARE LOCATED WITHIN THE SAN FRANCISCO BAY AREA ONLY)

　　Call Center Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns. The CSR focus is to deliver exceptional solution-oriented customer service, process enrollment requests as needed and answer questions while making experiences personable and memorable verbally and electronically.

　　Knowledge, Skills and Ability

　　Enthusiastic, assertive personality with customer service skills

　　Strong listener with a sense of urgency to resolve issues or provide solutions

　　Effectively communicate with customers and employees, bi-lingual is a plus

　　Disciplined to follow schedules, policies, and procedures of British Swim School

　　Able to multi-task using phone systems and appropriate computer programs.

　　Qualifications

　　Minimum of two years of customer service and sales experience

　　High School or some college education or equivalent experience.

　　Must have quiet space without distractions for work

　　Job Type: Part-time

　　Salary: $18.00 per hour

　　Expected hours: No less than 25 per week

　　Experience level:

　　2 yearsShift:

　　Day shift

　　Evening shift

　　Rotating shift

　　Weekly day range:

　　Monday to Friday

　　Rotating weekends

　　Weekends as needed

　　Work setting:

　　RemoteWork Location: Remote

　　Flexible work from home options available.

　　Compensation: $18.00 per hour

　　Working at British Swim School is so much more than just a job...it’s an opportunity to leave a legacy that may transform a child’s life.

　　Since 1981, British Swim School has been offering swimming lessons for babies, children, and adults, focusing first on critical water survival skills needed to survive a water accident, then progressing to stroke development and more advanced skills. Dubbed as one of the fastest-growing franchises in the U.S. and Canada, we teach over 27,000 swimming lessons per week using our signature fun and gentle methods.

　　The British Swim School team is a nationwide franchise system of independent business owners who are dedicated to our mantra of ‘Survival of the Littlest’ for their local families.

　　Why join British Swim School?

　　Safe & happy work environment – where else might you get to sing at work?

　　Flexible work schedules and hours – making this a great role for students, parents and anyone with a busy lifestyle!

　　Rewarding job with competitive pay – all while making a true difference in your community!

　　Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.