Job Summary

　　Under the direction of the Call Center Supervisor, the Call Center Operator will respond to callers contacting EMHR facilities by using the PBX Communication software in conjunction with the organization’s EHR to ensure effective communication and scheduling with the patients. Exhibits the F.I.R.S.T. values (Friendliness, Innovation, Respect, Service, and Trust).

　　Working Conditions, Hazards and Physical Effort

　　Small, partitioned workstation with computer setup including dual monitors, headset, and physical deskphone. Environment with normal levels of noise. Constant sitting with limited freedom of movement. Able to work with many interruptions and under pressure. The task of this job does not involve exposure to blood, body fluids, or tissue.

　　Minimum Qualifications or Equivalents

　　Education: High School Graduate or equivalent.

　　Experience: Previous healthcare switchboard experience helpful but not required. Computer knowledge helpful.

　　EQUIPMENT USED/SPECIAL SKILLS REQUIRED:

　　Operates PBX communication software, EHR software, and voice-paging system. Excellent communication skills with clear, distinct voice and motor coordination required. Ability to multitask and work under pressure is a requirement of this position.

　　Licenses, Certifications, and/or Registrations

　　None.