Requistion ID : 75658

　　A smile can be transformative. Byte was founded on a commitment to improve access to orthodontic care through its affordable, easy-to-use, direct-to-consumer clear aligner solution. We celebrate every customer’s newfound confidence from their beautiful smile because our customers are at the heart of everything we do. Now a part of Dentsply Sirona with its unmatched resources and R&D capabilities, we are growing our team in the US to reach new customers and accelerate our mission of changing the world one smile at a time.

　　Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

　　About byte.

　　We are an ambitious team that's transforming the way people achieve a beautiful, more confident smile. No longer do you have to step inside the orthodontist office to create the smile of your dreams. With a click of a button, you are on the road to making those dreams a reality. Our doctor-directed, at-home system makes it easy, safe and affordable for everyone. We also believe that a job should do more than pay the bills. It should fill you with a sense of purpose. The kind you feel when you’re a part of something BIG.

　　Interested? Let’s talk.

　　As a byte Remote Dental Assistant your mission will be to commit to the practice of delivering awesomeness and making people smile. You will help customers through their smile journey, so its important to know our product inside and out and be able to answer questions about clear aligners, orthodontics, and how we can help align their teeth (and of course, the reasons why in some cases, we cant).

　　What You'll Do:

　　Assistants should be comfortable working with electronic medical records and have experience with digital patient management systems, with experience using Salesforce being the most desirable

　　Receive inquires & attend to patient concerns specific to dental treatment planning through phone, email and chat

　　Prioritize & relay patient concerns regarding treatment needs to corresponding team members

　　Assess patients' stage of progress to initiate changes to existing treatment as needed

　　Evaluate need for & implement modifications to treatment protocol on a case-by-case basis

　　Distinguish between need for continuation, refinement, or extension of existing treatment plan

　　Route treatment needs to other team members accordingly

　　Serve as a liaison between patients and the orthodontic & customer care teams

　　Possess a willingness to speak with patients directly regarding their dental concerns, including via email, phone or customer care team members as appropriate

　　Identify & prevent potential escalations, and generate an appropriate escalation flow if indicated

　　Refer patient to their providing dentist to determine candidacy should other treatment options be of value in order to achieve desired aesthetic or maximize treatment outcomes

　　Clinicians will be responsible for managing their case load based on established, attainable SLA (service level agreements)

　　The clinical team has weekly team meetings to discuss policies, procedures and improvements designed to help clinicians deliver on our company mission to help people smile more, every day

　　Who You Are:

　　5 years experience as a Registered Dental/Orthodontic Assistant (required)

　　Shift flexibility and must fall between the hours of 6 am to 6 pm, pacific time

　　Exceptional communication and interpersonal skills and a dedication to putting team first

　　Positive, friendly and professional personality

　　The Perks:

　　Competitive base pay

　　Industry leading benefits package that includes:

　　Health, Vision and FREE dental plan

　　Generous Paid Time Off and (10) Paid Holidays a year

　　Matching 401(k) program

　　Employee Stock Purchase Program

　　Paid Parental Leave

　　Tuition Reimbursement

　　Awesome aligner and whitening benefits for you and your family

　　And a variety of personal assistance programs to help enrich your life in and out of the office

　　Dentsply Sirona is an Equal Opportunity employer committed to fairness, diversity and respect.

　　As such, all qualified applicants will receive consideration for employment without regard to age, national origin or any other characteristic protected by law.

　　Please note that all applications must be completed using the online form.